4806 results found
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Add subscription renewal date to subscription page
It would be helpful to know when our next subscription billing date is on the subscription page itself. Right now it just shows Monthly and Yearly fee along with payment info. I had to contact support to see when my next billing date would be.
2 votes -
Report emails showing the name of the report
When Scheduled Reports are send, for Patch Status Summaries, the report is always send with subject: "Your Atera 'Patch Status Summary' report is here". But, when for instance you have several packages, Basic, Intermediate and Expert, and based on this the reporting should be different, we can only see the actual setting it's send for, when opening the report. We should see the name in the email, to distinguish it easier.
1 vote -
Change Activity Status as an action for the ticket automation rules
Change Activity Status as an action for the ticket automation rules
2 votes -
Change email response when "Login using activation link" is clicked
The email sent is unbranded and looks suspicious.
It would be good to create our own branded email and provide further information such has details on how to log a ticket correctly1 vote -
Tickets from Alerts auto-requestor-assignment
If there is no user assigned to a "machine causing an alert", set "requestor" to a Techician or System.
Current automatic behaviour is to set the first (alphabetically) contact from the affected Site to the alert/ticket .1 vote -
tag search
Adding tags to different tickets are not getting recognized by the search engine.
It would be great if you can search for ticket-tags just like in the knowledge base with "#tagname" or if there is a free-text field in the filter section and not just checkboxes for the tags.
And on top of that in the filter section the tags are not in alphabetical order, this would help too!greetings
2 votes -
Recent alerts
We need more than 6 RECENT ALERTS in dashboard. Atera shows only last 6 recent alerts in dashboard, but in fullscreen view is really ridiculous.
1 vote -
Quick alert info on the Devices page
It would be really cool to be able to hover over the alert counters on a device in the main Devices page and get some more info on the alerts without having to click on the device itself. That way if it's an alert that's easily remediated by a script, I could click the checkbox on the device and run a script straight from the Devices page.
1 vote -
any way Atera can help us derive a report on the total number of hours a user was logged in to their laptop
Hi Guys,
There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?1 vote -
Show customer attachments in mobile app
With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.
3 votes -
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.
3 votes -
work form home validation
We want to have more options to verify the account on top of the SMS option, something we can configure and switch methods.
4 votes -
More prompts before deleting mulitple customers.
When selecting multiple customers to delete, it would be good to see a list of these customers in the PERMANET DELETE prompt for double check. Also maybe another promtp to make sure.
1 vote -
Working with automation profiles via API.
Working with big amount of machines through webpage is very slowly and uncomfortable. But for now it is the only way to work with automation profiles.
Could you add an option to work with automation profiles via API?
To get all names of existing profiles, to get information about some particular profile, to get list of endpoints which are applied to it, to add some new or exclude some of them from particular profile and so on... It would be nice to work with it from PowerShell instead of waiting for loading page with each of these requests.
Thanks in…3 votes -
On-site check-in and Customer sign-off upon completion.
On-site check-in and Customer sign-off upon completion. It would be nice if the mobile app could allow for the techs to check that they are on-site (with GPS verification). You could have an area where a client could sign that they are on-site. Then have the same for when they are closing the on-site ticket. This gives us better time tracking and allows for more accurate billing. It also eliminates the client saying things like he wasn't here that long.
4 votes -
Retire old devices with the same serial number
When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)
4 votes -
how can we set an expiry date for agent installer?
how can we set an expiry date for agent installer?
1 vote -
"actionable" reports, links in reports
we need a way to act on reports. For example, these machines all need to update the software we filtered for: https://i.imgur.com/x7WyXn0.png - so we would need a checkbox in front and a button to apply an automation profile and a shutdown button etc. (the more actions the better).
this may be a big project to implement, so let us at least jump to the machine with a link like this: https://i.imgur.com/7O0BhvX.png
1 vote -
in hardware information display RAM configuration
We need much more detailed information about the hardware in our devices. The information is all there and the RMM we come from (naverisk) had this going for it. Have a look, that's how we imagine it: https://i.imgur.com/N3G5Dd0.png
especially the RAM configuration is important (as you want to know what type you need to extend/replace ram)
2 votes -
Move CVE to it's own Tab under Security or Vulnerability
It's great to have this feature but it's annoyingly hidden so many levels deep. I would bet many people don't even know it's there. I love the feature but it needs to be more front and center even if it's still somewhat limited. It's not really network discovery either, it's a security feature. Lets kick this software up a notch.
12 votes
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