5032 results found
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IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
5 votes -
automatically provide our customers with 'IT Automation Feedbacks' via email after the IT automation profiles have been processed
We would like to automatically provide our customers with 'IT Automation Feedbacks' via email after the IT automation profiles have been processed. We envision: 1. Being able to include customer information and a personalized greeting. 2. Inserting the customer's logo. 3. Deciding which information from the feedback to append or display in the report to the customer.
1 vote -
Add the ticket queue field to alert creating of ticket
When an ticket is creating from an alert, it not posible to set the Queue of the ticket.
1 vote -
all telephone number in Atera, should be a link
Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.
5 votes -
google chat
integration with Google Chat built into sites
4 votes -
Manually creating scheduled tickets
There used to be a way to manually create scheduled tickets, without using the AI.
It would be nice to have this feature optionally available to us, because the AI can sometimes be wonky.I scheduled a ticket for "the third friday of every month" and the system scheduled the ticket for Saturday. I tested it with "the third Thursday of every month" and the system scheduled it for Friday.
When modifying the ticket, it resulted in the same mess-up.5 votes -
Work order creation
It would be very convenient if we can create a work order from a ticket. It happens all too often that a ticket can not be solved remotely, it would be nice if a work order that can be signed by the customer can be created and e-mailed to backoffice and the customer. We now have to use seperate softwares for this.
1 vote -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes -
Ability to have a quick reply template automatically selected
The Ability to have a quick reply template automatically selected when replying to a ticket, so that a template does not have to be selected every time.
In addition, please make it so that when a template is selected, it is put underneath any response that has already been typed out. Currently anything already in the reply box is put under the signature from the template.
1 vote -
Custom Status Exit Codes for 'Recent Processes' report
Hi Team,
Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.
Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.
This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.
2 votes -
attach tickets to sites
I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking
2 votes -
ticket history by computer
display the agent's last 10 tickets
3 votes -
Email Alias Support
When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.
2 votes -
Remove devices individually that no longer use Atera 2FA
Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.
2 votes -
HTML Editor for email signature
Please add the option to edit the HTML-Code for email signatures in "My Profile".
9 votes -
Auto-email and interactive guide in customer portal
Adding the option to send an email to a customer when they open a ticket with a list of instructions on how the Customer Portal works. Also adding an interactive guide in the portal so the customer knows that they can respond to a ticket from the portal itself, rather than their email. This would be useful especially if the customer is requesting an email password reset and is unable to access their email, they would still have a way to see and respond to technicians if calling is not possible.
2 votes -
Change the default language for ticket users
Change the default language for ticket users.. In the administration interface
4 votes -
Order in which Knowledge Base Categories are displayed in the Customer Portal
The order in which Knowledge Base Categories are displayed in the Customer Portal is not the same as in the Knowledge Base itself.
Alphabetical in the Knowledge Base; is apparently no longer alphabetical when you access that Knowledge Base through the Customer Portal.
It would be nice that the display of Categories via the Customer Portal is also alphabetical.
8 votes -
recent
Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.
3 votes -
Knowledge
Need WYSWIG Knowledgebase creation with images. Plain text is too basic.
9 votes
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