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  1. When I was new to Atera, at the beginning. I was very happy to see Windows Linux and MAC support. Unfortunatly you let the Mac more and more behind. Still features which you wanted to consider AND still Bugs ne one fixes are there.

    This is very bad and sad. Because I pay to get a better and better Product. Dont forget your members. Fix old Problems and hold a standard. Than bring new features!

    24 votes

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    3 comments  ·  Agent  ·  Admin →
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  2. My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.

    15 votes

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    1 comment  ·  Tickets  ·  Admin →
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  3. We should be able to directly track work via tickets on SNMP devices.
    We should be able to attach an SNMP device to a ticket like we can agents.

    For example, you need to upgrade a Firewall's firmware. you should be able to track that in a ticket and attach the device to said ticket.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Wish to send report to Customer email and also cc to technician email.

    Instead of create multiple schedule report.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  5. 1 vote

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  6. Atera needs to have a single pane of glass view of the overall compliance for a device of ALL updates for a device.

    Under Devices the "Available Patches" should include ALL Security & Critical updates for both Microsoft Windows or Server and include Critical Updates for 3rd Party Patching.

    11 votes

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  7. It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.

    For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  8. I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

    60 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. 2 votes

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  10. I would like to be able to set the Time Zone per site.

    3 votes

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  11. I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this

    Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply

    They can manually attempt the solution if it seems viable, or disregard this.

    If it could do this with each subsequent reply in the conversation that would be fab

    the Ai assistance is actually incredibly helpful for us and generates good…

    2 votes

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  12. When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. The "Patch Management and IT Automation" landing page only has 1 info about Last Modified date and time. Please include extra info about When was the last time it was run and next time it will run. Similar to Windows Schedular, that way you can have a quick glance on how your IT automation profiles are configured and their health.

    1 vote

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  14. Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…

    6 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  15. Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  16. Allow the serial number to be a hyperlink that when clicked, it copies the serial number and then opens another web browser tab that is the support website for the brand of computer you have and you can then past the serial number and search warranty information or other specific information for that specific computer.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. StrikeThrough SuperScript and subscript!

    4 votes

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  18. Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  19. Currently when adding exceptions within a patch management profile you must add the exceptions on a per patch basis. However, we are running into instances were certain servers should not receive specific product updates automatically day one (e.g., SQL, and PowerShell).

    It would be nice to have a feature that acts as a wild card exception for any related patches to a product existing or future so we don't have to update the policy prior to every maintenance window.

    1 vote

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  20. Add a feature/option where we can set a mandatory minimum amount for something like on-site support. For example, set it to where each ticket gets billed at one hour minimum, then at 15-minute increments thereafter. Quite a few MSP's, and other small shops have a mandatory minimum of an hour per ticket in their contracts, even if it takes them 20 minutes to fix an issue. That way, they can have more standardized billing practices.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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