4973 results found

1. possiblité d'acheter juste 1 licence "rapport avancé"

   serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.

   2 votes

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2. fusion

   fusionner un ticket dans un ticket programmer

   1 vote

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3. Bad Mac Support

   When I was new to Atera, at the beginning. I was very happy to see Windows Linux and MAC support. Unfortunatly you let the Mac more and more behind. Still features which you wanted to consider AND still Bugs ne one fixes are there.

   This is very bad and sad. Because I pay to get a better and better Product. Dont forget your members. Fix old Problems and hold a standard. Than bring new features!

   24 votes

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4. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

   My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.

   15 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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5. Ability to attach SNMP devices to tickets

   We should be able to directly track work via tickets on SNMP devices.
   We should be able to attach an SNMP device to a ticket like we can agents.

   For example, you need to upgrade a Firewall's firmware. you should be able to track that in a ticket and attach the device to said ticket.

   2 votes

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6. Schedule report unable to select Contacts and Technician at the same time.

   Wish to send report to Customer email and also cc to technician email.

   Instead of create multiple schedule report.

   1 vote

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7. Crowed
   1 vote

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8. Patch Management

   Atera needs to have a single pane of glass view of the overall compliance for a device of ALL updates for a device.

   Under Devices the "Available Patches" should include ALL Security & Critical updates for both Microsoft Windows or Server and include Critical Updates for 3rd Party Patching.

   11 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Asset Management

   It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.

   For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.

   6 votes

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10. Hiding Atera, Anydesk or splashtop Icons in system tray

    I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

    60 votes

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11. i require a best report with good percentage of say 40 total schedule runs
    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Would like to be able to set the Time Zone for each site.

    I would like to be able to set the Time Zone per site.

    3 votes

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    0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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13. Option to enable automatic AI suggestions within Ticket Automations

    I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this

    Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply

    They can manually attempt the solution if it seems viable, or disregard this.

    If it could do this with each subsequent reply in the conversation that would be fab

    the Ai assistance is actually incredibly helpful for us and generates good replies most of the time, but it's a manual process to use it on each ticket currently. Just smoothing out the workflow a little would be very valuable. However, this would have to be an optional feature as I think many users would not like it. Being able to enable it within ticket automation would be even better as then we could assign it to specific customers or contacts tickets only

    I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this

    Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply

    They can manually attempt the solution if it seems viable, or disregard this.

    If it could do this with each subsequent reply in the conversation that would be fab

    the Ai assistance is actually incredibly helpful for us and generates good… more

    2 votes

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14. dynamic agents for SNMP devices

    When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device

    6 votes

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15. Extra information on IT automation landing page

    The "Patch Management and IT Automation" landing page only has 1 info about Last Modified date and time. Please include extra info about When was the last time it was run and next time it will run. Similar to Windows Schedular, that way you can have a quick glance on how your IT automation profiles are configured and their health.

    1 vote

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16. Mobile App major issues

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

    Limited Access to Custom Ticket Statuses:
    We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

    Suggested Improvements:

    Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

    Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

    We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

    6 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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17. Mobile application

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

    Limited Access to Custom Ticket Statuses:
    We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

    Suggested Improvements:

    Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

    Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

    We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

    2 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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18. Create a hyperlink under Hardware section for Devices for the serial number

    Allow the serial number to be a hyperlink that when clicked, it copies the serial number and then opens another web browser tab that is the support website for the brand of computer you have and you can then past the serial number and search warranty information or other specific information for that specific computer.

    3 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. Font and Character Attributes

    StrikeThrough SuperScript and subscript!

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Add directory statistics like WINDIRSTAT for disk space management.

    Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/

    7 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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