5031 results found
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Order in which Knowledge Base Categories are displayed in the Customer Portal
The order in which Knowledge Base Categories are displayed in the Customer Portal is not the same as in the Knowledge Base itself.
Alphabetical in the Knowledge Base; is apparently no longer alphabetical when you access that Knowledge Base through the Customer Portal.
It would be nice that the display of Categories via the Customer Portal is also alphabetical.
8 votes -
recent
Add a "recent connections" sections to the left pane so you can quick reconnect vía Splashtop to recently connected agents.
3 votes -
Knowledge
Need WYSWIG Knowledgebase creation with images. Plain text is too basic.
9 votes -
Licences renewal management for 3rd party softwares
The only missing tool for me is a way to assign prices, renewal dates and reminders to the software inventory. For exemple, I'd like to assign the date and price for when and how much my next renewal of Autocad will be needed. Then having a report which shows how much and when we need to spend for licences. It would be a huge planning tool.
10 votes -
Atera Windows App instead of opening a browser and run atera portal
Can you create an Atera Windows App instead of opening atera management console from a browser?
4 votes -
Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
6 votes -
More sub divisions in the knowledge base.
Please give us the ability to create more levels in the knowledge base than categories/sections/articles.
It's difficult to structure a whole company's knowledge base with just these 3 levels.
6 votes -
billing integration with exact online
billing integration with exact online and Atera
3 votes -
Remote BIOS Update/Configuration
Like Intel AMT, having the ability to control and manage the BIOS settings would be a great feature. Instead of having to install third party applications and other methods would be a nice feature that not a lot of people provide.
5 votes -
Infrastructure as a Service by Virtuozzo
Looking to have IaaS on premise, and possibly as a service to be included in the Atera console
1 vote -
Check to see which machines have OneDrive up and running to ensure data is backed up in real time
Check to see which machines have OneDrive logged in and running to ensure data is backed up in real time. This could then single out which users do not have it running and allow us to prompt them to start it and log in to protect their data.
1 vote -
Add Customer Ratings Details to New UI
The old UI allowed you to see full customer ratings details (stars/category, comments, etc.) in the Ticket. With the new UI you can no longer see those details. Please add this functionality to the new UI.
1 vote -
add a page button at the top of devices page
It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.
2 votes -
Add color options for custom statuses so they don't blend in with other statuses.
Custom statuses that act as pending, blend in with pending status tickets. Adding a color option for custom statuses would help differentiate from pending.
8 votes -
contrat for all clients
Il serait utile de pouvoir créer un contrat et de l'appliquer à tous les clients.
1 vote -
azure
Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.
1 vote -
Phone Live Feed/Facetime
Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.
If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…
6 votes -
Customer Portal
In the customer portal it would be nice to have an option, to automatically upload monthly reports,such as Systems at glance, Agent Health and so on.
An option to let the service team customize which reports are needed . All reports for that month will need to go in that months folder. I know you can email these reports but customer have complained about two many emails.2 votes -
Global Folders
Ability to create Global folders alongside site specific folders.
Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.
For example:
If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.
Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.
2 votes -
User deletion
We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.
45 votes
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