4806 results found
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View Button in Knowledge Base
When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.
5 votes -
Respond to tickets without clicking into them
It would be great to be able to post a response to a ticket from the tickets page without having to click into the ticket and wait for it to load.
1 vote -
Routing Alerts
Hi,
It would be nice to be able to route alerts. For example, my company wants alerts to be tickets but we do not want the Resolved alerts to be tickets. So it would be nice if we could route the Critical and Warning alerts to our support email and the Resolved alerts to our general emails.1 vote -
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously. It would be nice to be able to open Atera on at least two workstations in one session, without having to disconnect from the first one each time. Let me explain: I have to go from my office workstation to my workstation in the workshop several times a day, and each time I have to close the first workstation for Atera to work properly, then reopen it when I come back.
27 votes -
Auto-assign Agent to a contact
Use AI to auto assign a device to a contact based on the usage. I think auto-assign might be bit aggressive at time, but it will be good if there is a landing page which will show tentative contact for each device and Admin can just use confirm all to assign devices to contacts.
Devices are rotated during onboarding or office shuffle. Its pointless to manually change when Atera can use user login info to determine the user for the device.
8 votes -
Alarm-Dashboard - Custom labeling for Eventlog-Events
In the alarm dashboard, threshold alarms of the event log type are presented in a confusing manner.
The own designation of the threshold value is not adopted in the overview of the dashboard.
This already works well with scripts. So it would be good if all alerts could have a custom /userfriendly name.
1 vote -
Change management
Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.
149 votes -
Multiple check boxes
Custom fields for contacts.
Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC2 votes -
Dark mode view for the agera app Android and IOS please
New feature dark mode for atera app Android and IOS.
79 votes -
Custom Field for rotating Local Admin Passwords.
The ability to pull information from scripts that have been run via Atera and then publish the content to a custom field.
An example would be to run a script to change the local admin password everyday, and then publish that new password to a custom field for that device in Atera.
We have seen with other RMM vendors via other MSPs that this is achieavble.
3 votes -
Notification in "Machine status unknown"
Hello,
Is there any way to get notification for every hour for "Machine status unknown"?
The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offlineRegards,
Valentinos Koutsoftis3 votes -
Compare serial number of agent in order to hunt down the same agent appearing multiple times in atera
Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.
It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.
32 votes -
Print ticket with all details (time, products, etc.)
Ability to select a ticket and then "print" (paper, pdf) the entire ticket record (time entries, products sold, etc.).
16 votes -
Remote session link
Generate a link for customers to start a remote session with them
4 votes -
1 vote
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Ticket Rows too large on screen, need a way to customise layout
Size of the row that each individual ticket takes up is too big, can only fit about 8 tickets on a 1080p screen
it still manages to also cut off the title when its too long though!
need a way to change the layout of the ticket
2 votes -
Allow for customization of columns on ticketing screen
On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.
Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.
291 votes -
System shutdowns should either report under the "Last Reboot Time" or in their own category.
I was told they are not the same, but it is basically the same. You want to know when the system was rebooted/shutdown. I had a client that hadn't rebooted, but they shutdown their machine every night. The system reports this as uptime, which is very wrong.
2 votes -
One time secret password
From all password locations in Atera have a button to send the one time secret password or generate and send a new one. Similar to www.onetimesecret.com.
For customer contacts passwords, have the option to send to that user or another email the tech enters.
For other passwords ask for who to send to.
4 votes -
Provide the ability to run a report with all customers selected
I would like to run a report for all customers selected at once. Then have the ability to export as a .csv file so I can analysis the data to figure out what we have in the field.
2 votes
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