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  1. How often does the web UI and agent communicate?

    Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.

    Could we either…

    A) Increase the frequency the agent and web UI communicate/check-in

    B)…

    4 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.

    It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  3. 0 votes

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    0 comments  ·  Security  ·  Admin →
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  4. There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  5. The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  6. Being able to add your own ticket status behavior options or the ability to change the color of the statuses that are created. Color coding makes it easier to determine what is a priority or needs to be checked on.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  8. Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....

    1 vote

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  9. Is it possible to brand the remote client (Anydesk in our case) with so that customers can be sure the connection is coming from their MSP/support member?

    5 votes

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  10. We scheduled our custom advanced report to customer and send by weekly.

    This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  11. Show oudated software via info alert an show what is the new version and give the function to update it right away

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  12. It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.

    Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.

    10 votes

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  13. Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.

    Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.

    40 votes

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  14. Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.

    We kindly request that Atera consider adding a feature that would enable us to:

    1. Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.

    2. Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic…

    17 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.

    In it's current form I feel the chat is unlikely to be useable in production.

    9 votes

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  16. Currently a ticket is created when a chat session lasts longer than 2 minutes.

    Please add an option to prevent this.

    5 votes

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  17. it would be very practical if a centralized backup management with automatic image deployment were implemented

    1 vote

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  18. The API is a great way to update many items quickly.

    To be able to update the agent's relationship with a user via code would be a real bonus.

    Currently facing the prospect of updating this manually fills me with dread.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. This would be mind blowing. Integrating Tickets/alerts/knowledge/automations etc. from Atera to Jira Projects. Sky is the limit, you the experts! but this will be greatly appreciated - From the Whistle IT Team 🤓🙂

    10 votes

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  20. Rather than have a particular Device assigned to each user it would be extremely handy to have a Device jump list for the entire customer along the right hand side whilst in the ticket rather than then having to click on Customer > Devices and then find the Device that is relevant to that ticket as not always the case the user has a problem with the device that is assigned to them.

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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