4973 results found
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Bidirectional integrate with azure DevOps tickets
Bidirectional integration with azure DevOps tickets.
1 vote -
agent on mobile phones
To install the remote agents on mobile phones to manage company mobiles
2 votes -
if a contact only has a mobile number and not a phone. this number should be the one showen in the tickit details for the contact
Atera only "quick" show phone number of contacts. not mobile phone number. if a user doens't have a phone number and only mobile the user is shown with now phone number everywhere but when you edit the user in the contacts list.
1 vote -
looking for implementation partner
I would like to hire someone who is a specialist in implementing Atera at an MSP.
We have currently been using Atera for a year, mainly as an RMM application. I would like to take this to the next level.
I would like the invoicing from Atera to our accounting system to be set up properly, but also the items from our accounting system to Atera.
I would like to set up ticketing properly.
Optimize on and off boarding procedures.
Tips and tricks for automation.
Insight into revenues from customer contracts.Preferably someone who speaks native Dutch or English.
You…
1 vote -
Only allow login from MAC-addresses.
Its good to have the option to only login in from IP-addresses, but would be a lot more powerful if only allowing login from certain MAC-addresses. This way it has to be your machine you are login into.
Once the admin selects this feature in the admin portal, the change has to be approved with a MFA prompt. So the admin has to have MFA setup before moving on to the MAC-address option. When the approval is granted the MAC-address from the admin computer is automatically added as a approved MAC-address, so not to lock out the admin from the…
2 votes -
Dashlane integation
Dashlane seems to have risen in popularity since the big LastPass hack. Any chance of a third-party password management tool like Dashlane being integrated with Atera?
2 votes -
Progressive Web App
It would be great to have the atera webinterface as a progressive web app (PWA).
the pwa can start at system startup and i am up and running long before i open my browser.
1 vote -
Allow different currencies (EURO)
Please offer billing in EURO. Its pretty expensive to pay in Dollar and pay extra expenses for the bank.
3 votes -
Asign multiple roles to a technician
In case of IT support teams spread on multiple sites (e.g. Technician A has an admin role for Site A, technician B has an admin role for Site B) as a supervisor for all sites and resident on site C, I would like to be able to assign tickets (or change requests) to technicians without having to make them admins of site C.
In summary: the ability to assign multiple roles to the same techincian or be able to differentiate ACL for each site within a single role4 votes -
Customers with multiple office locations
Should be able to add additional locations/addresses for customers with more than one office.
28 votes -
ssh cli and light webbrowser
it would be very useful to have ssh shell and a light web browser in the device manage menu.
3 votes -
Approval for knowledgebase
Have the ability to set approval workflow for articles in knowledge base. Suggested status would be: "For approval", "Approved", "Rejected".
"For approval" and "Rejected" shouldn't be visible in customer knowledge base in customer portal, but "For approval" should be visible in internal knowledge base in Atera, for selected roles. Admin-roles should be able to see everything in Atera.Also be able to set who can approve and who can submit for approval, lets say for internal knowledge base Tier 1 technician can only submit, but admin can approve and reject. For customer knowledge base selected customer end user (preferably IT-manager)…
5 votes -
End User Notification Screen
Ability to push a notification screen to end users displays. Fill in the text you want to publish and select between levels "Information", "Alert" or "Warning". Customize each level to not require or require end users signature to be able to close the notification screen. All notifications will be stored so you can go back in history and view what the notification was about and who signed it off at what time.
Also have the ability to keep the notification during a period of time so if someone is on leave or vacation and comes back during the notification period…
9 votes -
MS Defender Report
I'd like to create a report that shows the results of the last MS Defender scan. I can do it for an individual pc by running Get-MpComputerStatus in Powershell, but it doesn't look very good and I have to do it for each individual pc. Being able to run a report for every monitored pc in each clients office would be nice.
4 votes -
Patch schedule calendars integration to be able to exclude dates from patching.
Patch schedule calendar integration to be able to exclude dates from patching. Some companies have blackout dates where no changes are allowed. Also be nice to see the actual schedule of patching in a calendar form.
4 votes -
Invoice Appearance during PDF Generation
Ensure that the invoice PDF's appearance will be matched when creating a PDF using the "Create a PDF" option versus using the "Print" option and saving it as a PDF.
3 votes -
Ticket Automation Rules - "ticket created" email - stop email loops
The current "Ticket Created email" automation rule works well most of the time. However, when we need to get a third-party support company involved, they often have an equivalent system that sends an automatic "Ticket Created" email, that creates a new Atera ticket, and sends back a "Ticket Created" email, ad infinitum. In our case we had 18 new tickets created in the seven minutes until we noticed the loop. If someone had not been looking at the Unattended queue, it could have been many more.
My idea is for Atera to be able to identify a "Ticket Created email"…
4 votes -
Wifi Management
The ability to remotely manage wifi networks. Including the ability to add a network name and password to a device for users who travel to different locations.
12 votes -
Block Hours needs a field for After Hrs. rate
Within the contract there's Hourly rate and Overage rate. Many of us will also subtract from the block hours differently when we work after hours & weekends, however there is no field for this in the contract. Support suggested I create a separate contract for After hours, but this will not work. It creates a separate block of hours to pool from. Also reports can only be pulled from one contract at a time. Again this doesn't work. Please add a field in the Block Time contract for After Hours rate as well as Overage -After Hours rate.
Thank you.1 vote -
Link to thresholds from agent threshold popup.
When in agent, and you click on one of the profiles, it would be handy to have link\button to take you to the thresholds so you can create or edit. Instead of having to click Admin > Thresholds. Just a quicker way to get there.
1 vote
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