4806 results found

1. Have CVEs show up under associated device, alerts/tickets, dashboard.

   1. CVE show up under the associated Device (Wks,Srvr,etc)
   2. Create alerts / tickets based on CVE / Device. rules for severity.
   3. CVE should affect severity and have an icon at the top of the device view screen.
   4. CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
   15 votes

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   1. Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

   
   

2. Sort CVE by Workstation / or IP

   CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

   5 votes

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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3. add an abbreviated client name/client ID

   Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.

   4 votes

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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4. Add extra fields to the customer information and a full notes section per customer

   Add some extra fields to the customer information (where their phone # and address are listed) for things like ISP, Email host, domain host, phone provider, etc. Having a field for the provider/host and the corresponding contact information would be nice.

   Also have a full notes section for each customer would be nice for storing client information. Basically just put a single page of the knowledge base on each customer portal where it's a full page editable field that you can store random client information.

   2 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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5. Need more product family level under the ticket

   Need more product family level under the ticket

   1 vote

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Alert for when a device has been online for X amount of days.

   Alert for when a device has been online for X amount of days.

   1 vote

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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7. Improved Time entries display on timesheet report

   Time Entries description on the Timesheet report shows all line as one paragraph instead of breaking it down which makes it difficult to read.

   2 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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8. see which computers are missing automation profile

   we need the ability to see with a view clicks which computers are missing an automation profile so when installing automation profiles you can't forget that a computer has no profile and therefore doesn't receive the updates and stuff.

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. disk activity alert time setting

   We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

   The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk activity 95% or higher for 5 minutes, instead of just the percentage would make this much better.

   We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

   The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk… more

   5 votes

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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10. Sort "Save View" / "Category" suggestion

    Hey Team!
    I like your improvements on the Device Site and played aroung with different filters and saving different views where I see a chance to customize it even better:

    1. When I type a category where my view should appear there should be a suggestion of categories I already have in the list. So it is easy to click the right one and minimize the risk of a typo.

    2. The views or categories should be able to be moved up and down via drag & drop just like in the custom fields so I can adjust and customize that.

    This two small changes would do a big impact on my personal look & feel using atera as my fav RMM tool ;-)

    Cheers from Berlin!

    Hey Team!
    I like your improvements on the Device Site and played aroung with different filters and saving different views where I see a chance to customize it even better:

    1. When I type a category where my view should appear there should be a suggestion of categories I already have in the list. So it is easy to click the right one and minimize the risk of a typo.

    2. The views or categories should be able to be moved up and down via drag & drop just like in the custom fields so I can adjust and customize that.

    This… more

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the

    For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)

    6 votes

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    0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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12. Scan QR code on the mobile app.

    Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app

    9 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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13. See all tickets related to the device, under the device.

    See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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14. Under the device itself, would be nice to have field for the last established remote connection

    On the device: would be nice to know when is the last time the technician connected. Also, would be nice to also have a video to know what happened, if we need to verify, we see the connection that was done.

    2 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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15. Would be nice to see tabs per device under the Customer > devices > view

    Would be nice to see tabs per device under the Customer > devices > view

    1 vote

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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16. Ability to set a beginning balance or adjust the balance of time on a block contract.

    Ability to set a beginning balance or adjust the balance of hours available on a block contract.

    1 vote

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    0 comments  ·  Billing  ·  Edit…  ·  Delete…  ·  Admin →
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17. 3rd party patch management automation dynamic grouping

    We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that we manage on subsets of computers. In PDQ, to manage 3rd party software we simply created a dynamic collection containing "devices with software 'xyz' installed", which we could then target for automated 3rd party software updates and patches.

    Take for example our deployment of Visual Studio Code and AutoCAD Inventor. There's maybe 30 users in our company that require VS Code on their computers, and about 40 that require AutoCAD inventor. These are not mutually exclusive lists; there are some users who require both VS Code and AutoCAD Inventor on their computer, and many others that need only one or the other.

    We have "overlaps" like this all across our 3rd party software deployments.

    I've worked with Atera Support on this and they offered the solution of using folders for 3rd party patch automation - but unfortunately, as an agent can only be a member of one folder at a time, this doesn't help our "overlaps" discussed above.

    For the time being we’ve been able to achieve a “good enough/close enough” solution with Atera using the following:

    1.) Create 3rd party software bundle and automation profile
    2.) Use custom views in the Devices tab to create our “dynamic collections”
    3.) Assign Step 1 automation profile to the devices in this view

    It’s Step 3 that gives us the trouble, as the automation profile is assigned to devices in the view, rather than the view itself. When we perform Step 3, it only applies to the devices that were in that view at that specific date/time the automation profile was assigned.

    This means that, if we were to repurpose a device and it no longer needed the 3rd party automation profile from step 3, it would still have this automation profile assigned until we remove it manually. Likewise, new devices coming in do not pick up the automation profile either – even though they are dynamically added to the saved view. I think if we had the ability to assign an automated profile to a saved view, rather than the devices in the view at that point in time, that would make Atera even more powerful and beneficial to us.

    Thanks for considering!

    We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that… more

    5 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Serial Numbers need to include letters and allow as many characters as needed

    As I was attempting to add the serial numbers in for products, I was unable to use letters and it cut my off at a certain point. Some products contain serial numbers with letters and can be 15 -20 characters long.

    1 vote

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    0 comments  ·  Reports  ·  Edit…  ·  Delete…  ·  Admin →
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19. custom software bundles

    I have several clients that don't have an AD environment. I am trying to install specialized software not available to the public or that is not on chocolatey. I would like to ask for the ability to create custom software packages with arguments that can be set to install using policies.

    Like assign backup Policy that will install my backup on the box and allow me to manage it with the vendor.

    Policy that will install a package when agent is installed.

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Preventative Maintenace Scheduled Ticket cycles

    It would be great to be able to automatically schedule maintenance for a device:
    1- Laptop for general maintenance every 3 months - sends a user a email for the maintenance, to contact IT ticket notification for the technician.
    2- Equipment batteries (Mouse, UPS etc) every 2 years - ticket notification for the technician.

    A start date with cycle options (daily, weekly, monthly, every Monday etc).
    Select devices to include/exclude.
    Keep the PM separate from Corrective maintenance.
    Import/Export of schedules as systems or requirement change.

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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