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  1. Bonjour,
    Avec notre précédent logiciel d'infogérance (solarwinds), nous avions la possibilité de connaître la durée de connexion de nos techniciens sur les différents matériels PC /SERVEURS.
    aujourd'hui, ATERA ne le permet que si vous utilisez la rubrique "Tickets", cette dernière ne correspondant pas à nos besoins (trop compliquées pour les interventions en directes) nous ne l'utilisons pas...
    Je pense qu'un rapport reprenant l'intégralité des connexions avec leurs durées ne doit pas être compliqué à mettre en œuvre.

    Dans ce rapport, on souhaiterait donc pouvoir sélectionner le nom du technicien et connaître par jour, par semaine ou par mois toutes les…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  2. Please add the following info to the classic report and more importantly the API export functionality.

    Battery ID
    Battery Health
    Battery Design Capacity
    Battery Full Charge Capacity
    Battery Cycle Count

    This info is available in the agent page for specific agents but being able to export it to a CSV would allow us to know, on mass, which devices have "x" low battery health and need replacing!

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.

    1 vote

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  4. Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.

    13 votes

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  5. It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them

    7 votes

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  6. The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data

    16 votes

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    0 comments  ·  Security  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  7. Have noticed when you want to CC in a user / shared mailbox that if they are not a contact, you need to add/create them as a contact before the CC will work for that account, which is a pain with so many users we do support and some are external too

    Can we have a function were copy and pasting an email address into the CC field and clicking send will email that address rather than it just ignoring it due to not being a contact?

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  8. I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    • Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  9. When running scripts, to stay in that drop down so you can run other scripts. Currently you need to go into manage, run scripts and search again for the nex script you want to run.

    3 votes

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  10. In the Agent drop down, we are able to add attachments. We use this to keep important documents related to the computer (ie. Purchase order, packing slip, signed documents from user, etc.). We have begun using the Custom Assets feature to add items like monitors, printers, etc. but there is no place to add an attachment to these assets. This would be a good feature to add so we can keep warranty and customer documentation in one place for reference.

    1 vote

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  11. I would really like the option to have Atera's interface available in Dutch, so I can present the service portal to the employees of my company. Not all of them read or understand English.

    3 votes

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  12. 5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  13. We should be able to run a script or automation profile against a set of machines.

    For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  14. We get MacOs in our environment here and there and have a 3rd party antivirus that needs remotely installed and if needed other PKG type applications would need to be installed as well silently. We need Atera to support .PKG file types and know how to install on a MAC via the upload script method.

    Having to manually script it is very messy and requires a lot of third-party integrations and sometimes permissions need to be adjusted at the machine level locally. There needs to be more support for silent installation of applications for MacOS for us who can't guarantee…

    3 votes

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  15. Create a way or option to default the tickets that are manually created to be unassigned so technicians can assign them to themselves from the unassigned queue/bucket.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. It took myself and support (even including escalations) far too long to figure out that if an SNMP device has device availability turned off, it will not trigger alerts at all even if the monitored OID rules have been met.

    The monitored OIDs should always be functional and alerts generated, even if device availability monitoring is turned off. For instance, I do not need an alert when someone turns the printer off, but I do need an alert if it is low on toner.

    12 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. When we set up a monitored OID and expect to receive an alert when the alert is triggered, it is crucial that description of that alert we set up is included somewhere in that email.

    Without it, when we receive the alert email, we have to then go back into Atera and into the device to figure out which alert was actually triggered. Small change I feel but would have a huge impact.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.

    8 votes

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    0 comments  ·  Alerts  ·  Admin →
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  19. Make it possible to modify the default view in the tickets to add custom status other than Open and On Hold.

    1 vote

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