5033 results found
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Total offline devices per customer
a way to have the system email or notify if lets say X percent of the devices are offline? X being what ever percent you
set as your notification threshold.1 vote -
Integration of Innovaphone myApps telephonie.
Integration of Innovaphone myApps telephonie.
2 votes -
Customer Data should be Variables for Scripting
All the data that you store for a cutomer
- customer_name
- phone #
- email domain
- etc.should be variables that can be setup to be passed to the IT Automation script variables when you run a script that has variabels
this way i can setup 1 IT Automation policy that has {[companyname]} variable... which then gets the companyname from the company that the agent is in...
this would reduce the # of IT Automation policies we need to setup from many to 1... making everything way more dynamic
2 votes -
solution
A solution field should also be added to the ticket system. So that the customer can keep track of the work progress. I only see the description for the customer.
2 votes -
is there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!
s there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!
4 votes -
Passwords
Notes under passwords needs to be expandable. Most account have addition information and PIN's etc.
Example belowAcc#
PIN#
Serial #
Product key#
Main contact#3 votes -
double forwarding
Ability to support double / multi forwarding to atera ticketing email
Internally we have a backup mailbox which has many aliases (backup-customer@domain.tld) if we forward this maibox as an extra support mailbox to Atera emails get bounced because they are forwarded as backup-customer@domain.tld and not backup@domain.tld. We can forward this to backup2@domain.tld and forward this to the Atera ticket mailbox, but Atera does not support this currently.
1 vote -
Include Atera automated activity in Recent Processes
Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.
7 votes -
set a script-based check run interval
Be able to set the 'run interval' of a script-based check. We are running into issues battery life on laptops and hitting api limits
3 votes -
Need a device filter for assigned threshold profiles
Need a device filter added for assigned threshold profiles. We need to easily filter devices to see which may not have a threshold profile assigned at all. Or that do not have the correct threshold profiles assigned. And then be able to add them via a multi check box.
3 votes -
1 vote
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Schedule
Schedule Uninstalls from software inventory reports
1 vote -
show device count on customers
The customers table should show how many devices each customer has, and optionally how many are online. Bulk onboarding agents is more painful than it needs to be without this.
3 votes -
API Feature
Is it possible to allow the current API ton include Serial Number, Device Manufacturer, or Device Model.
4 votes -
Automatic close Alerts
So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice…7 votes -
Bexio
Bexio integration to synchronize customers and billing exports
1 vote -
Audit Logs not showing Atera Scripts being deleted/created/modified
Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
I have tested this and it does not show in Atera which is very inconvenient.19 votes -
Monthly contracts need to pass date information to quickbooks
When monthly contracts are parsed to QB, the line items do not include dates. This is problematic when more than a month has elapsed from the generation of one invoice to another and certain contracts have entered the next period. The client receives two line items exactly the same. It looks like an error, when in fact it is the billing for the previous month and the next month. If the billing period information (which is clearly displayed in the invoice batch) was passed onto the QB invoice, it would solve untold headaches.
1 vote -
availability in search
Want to make it possible in the devices search to see which of the devices have enabled Availability Monitoring so it's easier to find those that need monitoring but haven't enabled it.
For example:
Searching for all devices named "Server", now we need to manually check every search result instead of having an option in the search for Availability Monitoring Enabled/disabled.2 votes -
Make client inactive
We should be able to have option to make a client inactive or delete it. Sometimes we need that.
2 votes
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