Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.