Tickets from Alerts auto-requestor-assignment
If there is no user assigned to a "machine causing an alert", set "requestor" to a Techician or System.
Current automatic behaviour is to set the first (alphabetically) contact from the affected Site to the alert/ticket .
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Pontica Admin Team
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Pontica Admin Team
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Current assignment behaviour of the tickets-from-alerts causes offset of reports and statistics.
If you have auto survey function, it will spam surveys to "the first contact from a site" when you resolve the ticket.