Settings and activity

18 results found

1. Dark Mode

   1,896 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Pontica Admin Team supported this idea  ·  Nov 24, 2023

2. Ticket SLA warning

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pontica Admin Team supported this idea  ·  Nov 2, 2023

3. Be able to breakh down the SLA report

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Pontica Admin Team supported this idea  ·  Nov 2, 2023

4. SLA Customisation

   36 votes

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   12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Pontica Admin Team supported this idea  ·  Nov 2, 2023

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pontica Admin Team supported this idea  ·  Nov 2, 2023

6. Battery Health Report

   273 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Pontica Admin Team commented  ·  Aug 30, 2023  ·  Edit…  ·  Delete…

   Would be a great "from the shelf" feature.
   As a workaround you can do that with a scheduled powershell in Atera.

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   Pontica Admin Team supported this idea  ·  Aug 30, 2023

7. Need a report to tell me which devices for a customer are eligable for Windows 11

   423 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Pontica Admin Team supported this idea  ·  Aug 30, 2023

8. Include Department on user import

   7 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Pontica Admin Team commented  ·  Aug 30, 2023  ·  Edit…  ·  Delete…

   Fully agree with this one.
   There are many actions that require per department filtering and not having it feeded from Azure is a problem.

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   Pontica Admin Team supported this idea  ·  Aug 30, 2023

9. Have CVEs show up under associated device, alerts/tickets, dashboard.

   •  

   24 votes

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   2 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Pontica Admin Team supported this idea  ·  Aug 30, 2023

10. Move CVE to it's own Tab under Security or Vulnerability

    12 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

11. Tickets from Alerts auto-requestor-assignment

    1 vote

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Pontica Admin Team commented  ·  Aug 30, 2023  ·  Edit…  ·  Delete…

    Current assignment behaviour of the tickets-from-alerts causes offset of reports and statistics.
    If you have auto survey function, it will spam surveys to "the first contact from a site" when you resolve the ticket.

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    Pontica Admin Team shared this idea  ·  Aug 30, 2023

12. Alert solved when you close the relative ticket

    5 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

13. Ability to choose which alert will open a ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

14. Alert Tickets

    36 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

15. alert ticket

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

16. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

17. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023

18. The ability to Remove or Edit the default Ticket fields

    52 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Pontica Admin Team supported this idea  ·  Aug 30, 2023