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18 results found

  1. Atera Dark Mode

    1,688 votes

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    Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Pontica Admin Team supported this idea  · 

  2. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  3. Be able to breakh down the SLA report

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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  4. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  5. Activity Status "Awaiting on customer reply" should stop the SLA as well

    101 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  6. Battery Health Report

    261 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pontica Admin Team commented  · 

    Would be a great "from the shelf" feature.
    As a workaround you can do that with a scheduled powershell in Atera.

    Pontica Admin Team supported this idea  · 

  7. Report to show computers that do not meet the requirements for Windows 11

    372 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Pontica Admin Team supported this idea  · 

  8. Include Department on user import

    5 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Pontica Admin Team commented  · 

    Fully agree with this one.
    There are many actions that require per department filtering and not having it feeded from Azure is a problem.

    Pontica Admin Team supported this idea  · 

  9. Move CVE to it's own Tab under Security or Vulnerability

    12 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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  10. Have CVEs show up under associated device, alerts/tickets, dashboard.

    15 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded
    1. Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 


    Pontica Admin Team supported this idea  · 

  11. Tickets from Alerts auto-requestor-assignment

    1 vote

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pontica Admin Team commented  · 

    Current assignment behaviour of the tickets-from-alerts causes offset of reports and statistics.
    If you have auto survey function, it will spam surveys to "the first contact from a site" when you resolve the ticket.

    Pontica Admin Team shared this idea  · 

  12. Alert solved when you close the relative ticket

    4 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  13. Ability to choose which alert will open a ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  14. Alert Tickets

    31 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pontica Admin Team supported this idea  · 

  15. alert ticket

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  16. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Pontica Admin Team supported this idea  · 

  17. Auto-assign tickets with initial reply

    61 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pontica Admin Team supported this idea  · 

  18. The ability to Remove or Edit the default Ticket fields

    47 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pontica Admin Team supported this idea  ·