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18 results found

  1. Atera Dark Mode

    1,754 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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  2. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  3. Be able to breakh down the SLA report

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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  4. SLA Customisation

    35 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  5. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  6. Battery Health Report

    271 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Pontica Admin Team commented  · 

    Would be a great "from the shelf" feature.
    As a workaround you can do that with a scheduled powershell in Atera.

    Pontica Admin Team supported this idea  · 

  7. Need a report to tell me which devices for a customer are eligable for Windows 11

    404 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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  8. Include Department on user import

    7 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Pontica Admin Team commented  · 

    Fully agree with this one.
    There are many actions that require per department filtering and not having it feeded from Azure is a problem.

    Pontica Admin Team supported this idea  · 

  9. Move CVE to it's own Tab under Security or Vulnerability

    12 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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  10. Have CVEs show up under associated device, alerts/tickets, dashboard.

    21 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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  11. Tickets from Alerts auto-requestor-assignment

    1 vote

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pontica Admin Team commented  · 

    Current assignment behaviour of the tickets-from-alerts causes offset of reports and statistics.
    If you have auto survey function, it will spam surveys to "the first contact from a site" when you resolve the ticket.

    Pontica Admin Team shared this idea  · 

  12. Alert solved when you close the relative ticket

    5 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  13. Ability to choose which alert will open a ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  14. Alert Tickets

    33 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  15. alert ticket

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  16. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  17. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  18. The ability to Remove or Edit the default Ticket fields

    50 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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