5034 results found

1. See all tickets related to the device, under the device.

   See all tickets related to the device, under the device.

   4 votes

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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2. Under the device itself, would be nice to have field for the last established remote connection

   On the device: would be nice to know when is the last time the technician connected. Also, would be nice to also have a video to know what happened, if we need to verify, we see the connection that was done.

   2 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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3. Would be nice to see tabs per device under the Customer > devices > view

   Would be nice to see tabs per device under the Customer > devices > view

   2 votes

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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4. Ability to set a beginning balance or adjust the balance of time on a block contract.

   Ability to set a beginning balance or adjust the balance of hours available on a block contract.

   1 vote

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   0 comments  ·  Billing  ·  Edit…  ·  Delete…  ·  Admin →
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5. 3rd party patch management automation dynamic grouping

   We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

   For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

   Here's the scenario:
   We have ~50 3rd party software titles that we manage on subsets of computers. In PDQ, to manage 3rd party software we simply created a dynamic collection containing "devices with software 'xyz' installed", which we could then target for automated 3rd party software updates and patches.

   Take for example our deployment of Visual Studio Code and AutoCAD Inventor. There's maybe 30 users in our company that require VS Code on their computers, and about 40 that require AutoCAD inventor. These are not mutually exclusive lists; there are some users who require both VS Code and AutoCAD Inventor on their computer, and many others that need only one or the other.

   We have "overlaps" like this all across our 3rd party software deployments.

   I've worked with Atera Support on this and they offered the solution of using folders for 3rd party patch automation - but unfortunately, as an agent can only be a member of one folder at a time, this doesn't help our "overlaps" discussed above.

   For the time being we’ve been able to achieve a “good enough/close enough” solution with Atera using the following:

   1.) Create 3rd party software bundle and automation profile
   2.) Use custom views in the Devices tab to create our “dynamic collections”
   3.) Assign Step 1 automation profile to the devices in this view

   It’s Step 3 that gives us the trouble, as the automation profile is assigned to devices in the view, rather than the view itself. When we perform Step 3, it only applies to the devices that were in that view at that specific date/time the automation profile was assigned.

   This means that, if we were to repurpose a device and it no longer needed the 3rd party automation profile from step 3, it would still have this automation profile assigned until we remove it manually. Likewise, new devices coming in do not pick up the automation profile either – even though they are dynamically added to the saved view. I think if we had the ability to assign an automated profile to a saved view, rather than the devices in the view at that point in time, that would make Atera even more powerful and beneficial to us.

   Thanks for considering!

   We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

   For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

   Here's the scenario:
   We have ~50 3rd party software titles that… more

   5 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. Serial Numbers need to include letters and allow as many characters as needed

   As I was attempting to add the serial numbers in for products, I was unable to use letters and it cut my off at a certain point. Some products contain serial numbers with letters and can be 15 -20 characters long.

   1 vote

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   0 comments  ·  Reports  ·  Edit…  ·  Delete…  ·  Admin →
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7. custom software bundles

   I have several clients that don't have an AD environment. I am trying to install specialized software not available to the public or that is not on chocolatey. I would like to ask for the ability to create custom software packages with arguments that can be set to install using policies.

   Like assign backup Policy that will install my backup on the box and allow me to manage it with the vendor.

   Policy that will install a package when agent is installed.

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. Preventative Maintenace Scheduled Ticket cycles

   It would be great to be able to automatically schedule maintenance for a device:
   1- Laptop for general maintenance every 3 months - sends a user a email for the maintenance, to contact IT ticket notification for the technician.
   2- Equipment batteries (Mouse, UPS etc) every 2 years - ticket notification for the technician.

   A start date with cycle options (daily, weekly, monthly, every Monday etc).
   Select devices to include/exclude.
   Keep the PM separate from Corrective maintenance.
   Import/Export of schedules as systems or requirement change.

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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9. Reports/Dashboard with all the available patches

   Reports/Dashboard with all the available patches

   2 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Ability to disable the IT Automation Profile directly in the main view,

    Ability to disable the IT Automation Profile directly in the main view,

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. New device UI: filter by advanced and custom fields

    New device UI: filter by advanced and custom fields

    7 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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12. Alerts if a device goes offline and stays there for a certain time

    It would be nice to be able to receive an email alert when a device goes offline and stays there for 30 days, for example.
    Upon receiving these emails, one could specifically investigate why the device is offline.

    2 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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13. Agent Renaming

    Provide a way to bulk edit Agent Names and Relation for a bunch of agents - perhaps in spreadsheet style.

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. ticket status button

    On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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15. s

    njhug

    2 votes

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    1 comment  ·  Acronis  ·  Delete…  ·  Admin →
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16. Get invoices/tickets from specific date with API

    Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.

    1 vote

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    0 comments  ·  Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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17. Get invoices/tickets from specific date with API

    Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.

    1 vote

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    0 comments  ·  Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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18. Monitor local log files (syslog, etc) with Agent via Regex and alarm

    Want to setup the agent to monitor local log files for specific regex entries as part of the alerting function.

    3 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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19. Custom Collections API

    It would be cool if we could push collection information into ATERA per device to show monitored data collected outside of SNMP. For example some equipment only has a rest framework, so I could have a script running on an atera agent monitored device/server, and have it push these collections details into the dashboard for additional monitored data.

    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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20. event log export to csv

    Would be great if we were able to export the event log to csv and/or similar format to make it easy to search and filter log results while working to resolve issues.

    1 vote

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    0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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