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  1. When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.

    Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).

    Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)

    5 votes

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    1 comment  ·  Admin →
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  4. Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. When a report is run the bar graph lines says issue / resolved, but when the report is exported this information is not there for a Customer to see.
    They don't know why there are 2+ lines.

    This caused confusion and aggravation to the Customer and looks bad on us.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  6. The default being the Mem & CPU that's currently shown.
    In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.

    3 votes

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  7. Export a list of retired devices

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  8. A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.

    Hello/Hi/PreferredGreeting {{requester.first.name}}

    Message body written by tech

    Kind regards, {{tech.first.name}}

    1 vote

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  9. Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. One of the primary challenges in IT management revolves around tracking and managing renewal anniversary dates for licenses, certificates, and contracts. Each of these entities possesses individual renewal dates, which can be handled either through automation or manual intervention. The manual approach involves contacting specific vendors to address the renewal of services or licenses.

    To address this issue effectively, it would be highly beneficial to have a dedicated module within the Atera. This module would allow the storage of all contract and license details, including attachments, renewal dates, vendor contact details and quantities. Additionally, it should offer a calendar feature…

    4 votes

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  11. Using a local active directory environment to sync contacts and devices is a critical part of remote management. Being able to add or remove a user who has just left the company/entity in our active directory environment and it leaving ALL systems is not only time saving but also removes the chance of errors. I'd also like to see directory editing integrated directly into the Atera platform, like installing the Atera agent on the domain controller and being able to make AD changes from the web interface. Both of these would streamline technician training and our day-to-day work.

    39 votes

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  12. Have the ability to add multiple line items each with a quantity for multiple products. For example, billing M365 licenses, the ability to list each license with a quantity.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  13. Ability to use the Linux agent as a scanning agent for the Network Discovery

    10 votes

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  14. Ability to create a scheduled ticket for every 2 weeks (bi-weekly). i.e. every two weeks starting monday, July 17th.

    1 vote

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  15. We would like to put our own linux system at a users site to monitor SNMP instead of relying one of the clients systems.

    3 votes

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  16. We have some customers whose servers have names like S01, S02, S03 etc. We would like a note field in the device overview that describes the function of the server at first glance.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  17. Alert options for expiry dates added to assets.

    3 votes

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  18. Are there any plans to integrate with Runzero

    1 vote

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  19. Have the ability to create rules based on different device profiles and their status or alerts. Example: If a server goes down for more than X minutes automatically create a ticket, if the server goes up after such ticket has been created and no one has opened it automatically close the ticket. If a SNMP device has a warning or alert notification for more than X minutes automatically create a ticket so the technician can be aware of the problem. Sometimes we get so many alerts that real issues fall into the cracks.

    1 vote

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  20. The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.

    A centralized shared authenticator would be a fantastic feature.

    12 votes

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    0 comments  ·  Mobile App  ·  Admin →
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