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Ideas and Feedback

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  1. For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

    If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

    311 votes

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    8 comments  ·  Devices  ·  Admin →
    Released  ·  Dor N. responded

    Cached software inventory is Live! 

    Thanks to your feedback Atera is now better than before.

    You can now see the cached version of the software inventory for 'offline' devices! Learn more

  2. Would be really helpful to have alert tickets automatically close when the alert is resolved
    For example Machine status unknown ticket closes when machine is back online!

    99 votes

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    3 comments  ·  Alerts  ·  Admin →
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  3. Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.

    1 vote

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  4. The ability to queue scripts individually from the machine page for offline machines to be executed when they next check-in/come online.

    9 votes

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  5. Add a report to find duplicate machines based on serial number or Mac address and offer to delete or merge them (Useful when someone has rebuilt a machine with a different name and has forgotten to remove the old one from Atera)

    29 votes

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    1 comment  ·  Reports  ·  Admin →
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  6. Provide support for RPM-based distributions:
    - Fedora Linux
    - CentOS Stream
    - Red Hat Enterprise Linux (RHEL)

    7 votes

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    4 comments  ·  Devices  ·  Admin →
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  7. It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.

    165 votes

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    5 comments  ·  Agent  ·  Admin →
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  8. Command prompt / terminal is opened as root. It would be great to define another user account which lower privileges. Also the terminal is not working if root has /sbin/nologin set.

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  9. In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.

    32 votes

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    2 comments  ·  Agent  ·  Admin →
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  10. Windows Updates needs an overall, it's very confusing when you look at the updates as to which machine has or has not done the updates. When you look at the machine it's missing alot of updates.

    15 votes

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    1 comment  ·  Devices  ·  Admin →
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  11. modify a device TYPE detected as a pc (because windows 10 or other client OS is installed) to be considered as a server by atera

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  12. To have ubuntu and debian support for the monitoring. So that we can monitor linux based systems

    9 votes

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    0 comments  ·  Devices  ·  Admin →
  13. Atera currently shows the actual description, however its ommited from all reports.

    6 votes

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    0 comments  ·  Reports  ·  Admin →

    Hi,

    We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.

    If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.

    Thank you for your contributions to the Atera product!

    

    Best regards,

    The Atera Team

  14. My customers are extremely privacy-conscious, an acceptance password for Splashtop to confirm the connection would help a lot. Just connecting to the machine is causing some problems.

    39 votes

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    2 comments  ·  Security  ·  Admin →
  15. With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where…

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

    127 votes

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  17. Allow configuration of an audio alert on a technicians' machine when an end-user requests chat - similar to audio alerts for threshold notifications.

    24 votes

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  18. We need to be able to search the device list. It's not in any sort of logical order, and we can't sort by/filter anything. A basic machine name search would be really useful.

    62 votes

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    Released  ·  0 comments  ·  Mobile App  ·  Admin →
  19. There needs to be a date field for all devices that can record the end of warranty on a machine. In our department, we use that functionality to determine when a PC needs to be replaced.

    55 votes

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    1 comment  ·  Devices  ·  Admin →
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  20. Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.

    60 votes

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    3 comments  ·  Dashboard  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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