84 results found
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Customize Right Click Menu
We should be able to Customize the Right Click Menu of the helpdesk agent. Other RMM solutions support this feature and Atera should as well. This can be make or break for a lot of MSPs
35 votes -
Customizable Reports
The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…
390 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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hardware inventory report
ability to create a report for all the hardware per client.
468 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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GPO incorporated into Atera
Would you like to see GPO within Atera...For example 'an agent installation policy' for customer onboarding. Would this be useful? Any other GPO-related suggestions?
145 votes -
Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
13 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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The ability to change the default time entry duration
When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.
11 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Sharing Custom Views / Queues
To be able to share custom views in the tickets and devices sections to specific technicians in your organization and to all techs as well.
38 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolvedThe report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
22 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Improved Patching
This is totally open ended. How can we improve patch management? What features should we add or improve upon to make your life easier?
86 votes -
Technician Ticket Report
Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.
This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.
55 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Internal Communication from Tickets
Internal Communication from Tickets. Use case is we have a customer request a quote for a new device. I want to email the sales dept. from the ticket (so the communication is documented/tracked) to provide the customer with a quote. The customer does NOT need to see the communication from myself to the sales dept.
41 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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chat
The chat function should not be dependent on the remote user activating it.
46 votes -
Infrastructure Revamp
We'll upgrade our agent monitoring/communication infrastructure, resulting in major improvements to reliability and real-time monitoring, as well as a drastic reduction in false alerts.
70 votes -
would it be possible to automatically assign a threshold profile or an automation profile to a new PC that is added to an existing client. t
would it be possible to automatically assign a threshold profile or an automation profile to a new PC that is added to an existing client. today when you add a PC to a client you have to do it manually and therefore this is a source of forgetfulness
2 votesHi there, If an automation or threshold profile is applied to a customer or folder, any agent added to that customer or folder will inherit the profile automatically. Hope this helps!
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Alert on CVE's found with the ability to create tickets or filter CVE based on impact level.
Would be nice to create a threshold alert for CVE's based on their impact, and the ability to create tickets from that. As it stands we have to constantly monitor the Security reports.
3 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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View Mapped Drives in dashboard
View mapped drives in the Drive section of dashboard.
34 votes -
Ability to trigger and send reminder on pending tickets
Currently, I have no option to automate email reminders for tickets pending customer response. I would like to send reminder to customer let's say after 3 and 5 days from the time technician sent a reply to customer.
And also, then ability to auto resolve ticket after some period.
I was thinking of tagging the ticket with timestamp when technician sends a response and then using that somehow, but the options are very limited.
1 voteHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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unassigned
Non-admin technicians do not have access to the 'Unassigned' customer in Atera. This means an Admin must monitor this customer for ticket responses that come from unfamiliar email addresses such as 3rd party vendors. Please make it so that access to the Unassigned customer can given to Atera non-admin techs.
2 votesHey Scott and Sebastian,
I have reviewed your request.
Currently, there is no limitation to accessing the "Unassigned" customer by design for non admin users.
I suggest checking the Role for the mentioned technician and check if you enabled restriction by customers. If you have, make sure the "Unassigned" technician is also selected.
If you're still struggling with this, please reach out to our support team via live chat or email (support@atera.com)
Thank you very much,
Yakov
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patch management
install patches with admin rights. our usres don't have local admin rights, so the patch managment is useless. So we need a way to install patches with elevated rights.
1 voteHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
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Atera Import Tools
Adding tools to enable easy migration from other RMM and PSA software providers.
For which RMM/PSA software providers would you like to see import tools?
What specifically do you want imported to Atera (customer info, agents, tickets, billing history etc.)?
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35 votes
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