81 results found
-
hardware inventory report
ability to create a report for all the hardware per client.
468 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Customizable Reports
The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…
390 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
GPO incorporated into Atera
Would you like to see GPO within Atera...For example 'an agent installation policy' for customer onboarding. Would this be useful? Any other GPO-related suggestions?
145 votes -
Improved Patching
This is totally open ended. How can we improve patch management? What features should we add or improve upon to make your life easier?
86 votes -
Infrastructure Revamp
We'll upgrade our agent monitoring/communication infrastructure, resulting in major improvements to reliability and real-time monitoring, as well as a drastic reduction in false alerts.
70 votes -
Technician Ticket Report
Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.
This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.
55 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Internal Communication from Tickets
Internal Communication from Tickets. Use case is we have a customer request a quote for a new device. I want to email the sales dept. from the ticket (so the communication is documented/tracked) to provide the customer with a quote. The customer does NOT need to see the communication from myself to the sales dept.
41 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Sharing Custom Views / Queues
To be able to share custom views in the tickets and devices sections to specific technicians in your organization and to all techs as well.
38 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Atera Import Tools
Adding tools to enable easy migration from other RMM and PSA software providers.
For which RMM/PSA software providers would you like to see import tools?
What specifically do you want imported to Atera (customer info, agents, tickets, billing history etc.)?
<p></p>
35 votes -
Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolvedThe report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
22 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Allow ticket automation to look at ticket content
Allow ticket automation to look at content of a ticket as a field so we can then automate things depending on if the ticket contains X.
18 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Increase the frequency that user logins are updated
Increase the frequency that user logins are updated, 1 hour is too long when people machine share, this needs to be updated at user login please.
14 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
13 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Billing Batch Show Tickets
A billing batch may show XX tickets, but there's no way to see what XX tickets these are unless you bill it. If you jump over to the timesheet report there's no easy way to get the exact tickets and time totals. There should be be an easy way to check unbilled tickets before the batch is finalized.
13 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
List of tickets by client
My clients would like a monthly list of tickets, (title, status, time ) , it does not seem possible at the moment.
Maybe a way to customize the fields, and export the list12 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Splashtop Remote Access Conflict. It would be nice if device would show if an agent is remoting the device.
In many cases I want to remote the computer and end up getting message saying someone else is remoting it. It would be nice if we could see which agents/atera account/tech is remoting it. Or simply a message next to device indicating that someone is remoting it. Not sure if it will be possible.
12 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
The ability to change the default time entry duration
When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.
11 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Under Customers-DEvices increase the view from 10 to at least 20
Under Customers-Devices increase the view from 10 to at least 20
11 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
weather radar
An option to add (perhaps in place of the default map) a live weather radar map, to assist in tracking severe weather events that could impact performance or status at a customer site.
9 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
-
Incident Tracking
Ability to easily track incidents for customers.
I.e Contoso has a limit of 5 tickets per month.
Upon the 6th ticket logged, a pop up comes up when an engineer accesses the newly created ticket, advising them the customer has exceeded the monthly incident allowance.
9 votesHi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
- Don't see your idea?