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Allow ticket automation to look at ticket content

Allow ticket automation to look at content of a ticket as a field so we can then automate things depending on if the ticket contains X.

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Ryan Hilton shared this idea  ·   ·  Report…  ·  Admin →
Archived  ·  Admindaniellek daniellek (Admin, Atera) responded  · 

Hi,

We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.

If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.

Thank you for your contributions to the Atera product!



Best regards,

The Atera Team

Show previous admin responses (4)
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  • Tony Capewell commented  ·   ·  Report

    It would also be good to allow the assignment of a company in the Actions part of Ticket Automation.
    Set Field Value > Company Name > Dropdown List of all Customers.

  • Jim Kim commented  ·   ·  Report

    This would great with custom ticket fields as well. We have a custom ticket field for location and it would be great to assign tickets based on location