10 results found
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patch management
install patches with admin rights. our usres don't have local admin rights, so the patch managment is useless. So we need a way to install patches with elevated rights.
1 voteWith Atera patches are installed with elevated system permissions and should work seamlessly.
If you come across any issues with applying patches please reach out to our support team for assistance
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unassigned
Non-admin technicians do not have access to the 'Unassigned' customer in Atera. This means an Admin must monitor this customer for ticket responses that come from unfamiliar email addresses such as 3rd party vendors. Please make it so that access to the Unassigned customer can given to Atera non-admin techs.
2 votesHey Scott and Sebastian,
I have reviewed your request.
Currently, there is no limitation to accessing the "Unassigned" customer by design for non admin users.
I suggest checking the Role for the mentioned technician and check if you enabled restriction by customers. If you have, make sure the "Unassigned" technician is also selected.
If you're still struggling with this, please reach out to our support team via live chat or email (support@atera.com)
Thank you very much,
Yakov
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would it be possible to automatically assign a threshold profile or an automation profile to a new PC that is added to an existing client. t
would it be possible to automatically assign a threshold profile or an automation profile to a new PC that is added to an existing client. today when you add a PC to a client you have to do it manually and therefore this is a source of forgetfulness
2 votesHi there, If an automation or threshold profile is applied to a customer or folder, any agent added to that customer or folder will inherit the profile automatically. Hope this helps!
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mass delete devices
So i can search for say dell vostro 15 laptops at a customer but it would be useful if i could mass delete them because ive retired them all rather than having to go to each agent and delete them 1 by 1
1 voteWe're happy to let you know this functionality already exists.
When using Atera's New UI the "Devices" screen allows for selecting multiple devices and has a "delete" option in the top actions menu .
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"computer description"
I think it would be useful the computer description to be displayed as well in the device's information tab
1 vote -
Patch Management
I would like the option to be able to get all updates not just security and critical updates. Does anybody else see this as a problem? This is one of the major things holding me back from using Atera.
Patch management should give us the option to get all patches!
Please Please Please
1 vote -
Improved Patching
This is totally open ended. How can we improve patch management? What features should we add or improve upon to make your life easier?
86 votes -
Atera Import Tools
Adding tools to enable easy migration from other RMM and PSA software providers.
For which RMM/PSA software providers would you like to see import tools?
What specifically do you want imported to Atera (customer info, agents, tickets, billing history etc.)?
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35 votes -
GPO incorporated into Atera
Would you like to see GPO within Atera...For example 'an agent installation policy' for customer onboarding. Would this be useful? Any other GPO-related suggestions?
145 votes -
Infrastructure Revamp
We'll upgrade our agent monitoring/communication infrastructure, resulting in major improvements to reliability and real-time monitoring, as well as a drastic reduction in false alerts.
70 votes
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