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Sharing Custom Views / Queues

To be able to share custom views in the tickets and devices sections to specific technicians in your organization and to all techs as well.

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Anthony Mennell shared this idea  ·   ·  Report…  ·  Admin →
Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded  · 

Hey all,


I'm very happy to announce we have released the ability to create Shared Views/ Queues on both the tickets and devices pages! 


This will allow admins to curate views for all the engineers on the team to look at and work together.


To do so, you will simply have to choose the view type (Shared / Private) when creating it from the filters pane, I'm also attaching a screenshot here.


We're happy to be expanding our support for collaboration on larger teams - together with our recent release of the "On this ticket" feature and support for internal communication on tickets.


Hope you enjoy this new release,


Yakov



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  • Ian Heegaard commented  ·   ·  Report

    This is a must, without this it is very hard to scale this product as there is no guaranteed uniformity

  • Thomas Gilmour commented  ·   ·  Report

    i was just about to suggest this as well, Freshdesk have this option and its very useful! Customisable queues/buckets.

  • Taylor Anderson commented  ·   ·  Report

    It would be nice to push out predetermined views for device sorting to my technicians. That way each user doesn't have to create a view for each new client. I want my managers to be able to create the view or "filter" and then every technician has access to that same filter. That way when someone says look at client A in the device list they can easily sort by the same filter and be looking at the same thing my filter shows.

  • Tom Zecher commented  ·   ·  Report

    Be able to set global Device and Ticket views for all agents.

  • bert boan commented  ·   ·  Report

    The ability to see the same info is crucial when 2 or more techs are trying to communicate a problem, especially when trying to find trends among affected devices.

  • Noel Pendley commented  ·   ·  Report

    This is needed to provide consistent monitoring to our clients and for internal communications.

  • Alejandro Hernández commented  ·   ·  Report

    Shared filters would be a simple solution but so many useful.

    Example:
    We are a IT Department with 12 IT technician, to improve our ticket workflow, we need have same tickets filters. In Atera, currently, we must configure our tickets filters manually. An IT Manager could configure common department tickets to unify views and make searching with filters easier.

  • Damian Kopacki commented  ·   ·  Report

    Being able to create ticket queues and then place tickets into these queues for easy management and being able to filter out tickets.

    For example, creating a ticket queue for each technician and moving tickets into their queue.

  • LP Tech Support commented  ·   ·  Report

    I'd like to create device views in my Admin account and have all technicians have the same views when they log in. I've created many specific views to logically group certain computers together and don't want to have to re-create all those views for all the other technicians.

  • abigael abigael commented  ·   ·  Report

    Having possibility of various Tickets queues and also different rules within those queues.

  • Andreas Triandafilidis commented  ·   ·  Report

    Currently Saved Views under devices and unique to the agent. If views could be shared across all agent accounts (probably by default!) that would be great.