The ability to change the default time entry duration
When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.
Sandeep H - Cogenesis
shared this idea
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Gila
commented
The ability to customize the default time that appears when manually entering a time entry, currently it is 1hr by default
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Stephane Lanke
commented
Would like to see the possility to set default time per closed ticket.
It's now default 1 hour, so we need to change the time always to thirty minutes
for every ticket we close. Same with the billing checkbox. would be nice to set that one also do a default value. Otherwise its easy to miss it. -
technician
commented
I would like to be able to change the default time on when I add a time entry, as it defaults to one hour and we cant change it.