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The ability to change the default time entry duration

When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.

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Sandeep H - Cogenesis shared this idea  ·   ·  Report…  ·  Admin →
Archived  ·  Admindaniellek daniellek (Admin, Atera) responded  · 

Hi,

We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.

If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.

Thank you for your contributions to the Atera product!



Best regards,

The Atera Team

Show previous admin responses (3)
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  • Gila commented  ·   ·  Report

    The ability to customize the default time that appears when manually entering a time entry, currently it is 1hr by default

  • Stephane Lanke commented  ·   ·  Report

    Would like to see the possility to set default time per closed ticket.
    It's now default 1 hour, so we need to change the time always to thirty minutes
    for every ticket we close. Same with the billing checkbox. would be nice to set that one also do a default value. Otherwise its easy to miss it.

  • chris commented  ·   ·  Report

    I would like to be able to set a default time entry value. Currently, the default is 1 hour:  01:00:00 There is a ticket rounding feature in Atera, however, that does not control the default time entry value. It is very common to make 15 minute time entries and I have to change this almost every time.

  • technician commented  ·   ·  Report

    I would like to be able to change the default time on when I add a time entry, as it defaults to one hour and we cant change it.

  • smancia commented  ·   ·  Report

    Please allow me to set a default time in the Time Entries screen so I don't have to update it every single time.

  • Steve Merrell commented  ·   ·  Report

    be able to set the default time from 60 minutes to 15 minutes in the time entry screen

  • carl.askew commented  ·   ·  Report

    We charge our time entries in 15 min increments. We need the ability to set the default time at 15 minutes and not an hour.