The ability to change the default time entry duration
When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.
Sandeep H - Cogenesis
shared this idea
Happy to announce the ability to change the default time enttry length is now possible!
Setting the length is done from Admin > Settings > Tickets
You can read more about it here: https://support.atera.com/hc/en-us/articles/5578804184860#DefaultTimeEntry
Thank you for helping us further shape Atera, we hope you enjoy this new feature!
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Gila
commented
The ability to customize the default time that appears when manually entering a time entry, currently it is 1hr by default
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Stephane Lanke
commented
Would like to see the possility to set default time per closed ticket.
It's now default 1 hour, so we need to change the time always to thirty minutes
for every ticket we close. Same with the billing checkbox. would be nice to set that one also do a default value. Otherwise its easy to miss it. -
chris
commented
I would like to be able to set a default time entry value. Currently, the default is 1 hour: 01:00:00 There is a ticket rounding feature in Atera, however, that does not control the default time entry value. It is very common to make 15 minute time entries and I have to change this almost every time.
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technician
commented
I would like to be able to change the default time on when I add a time entry, as it defaults to one hour and we cant change it.
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smancia
commented
Please allow me to set a default time in the Time Entries screen so I don't have to update it every single time.
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Steve Merrell
commented
be able to set the default time from 60 minutes to 15 minutes in the time entry screen
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carl.askew
commented
We charge our time entries in 15 min increments. We need the ability to set the default time at 15 minutes and not an hour.