Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolved
The report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
Cobus Plessis
shared this idea
Thanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612
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Dominique Di Pinto
commented
Ok well done and thanks for your attention but I have to pay for it. I'm a small company (myself) so it's too expensive for me. Sorry I won't buy it.
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Frank Pietersma
commented
Only for growth and power ??
WTF. These BASIC things should already be a part of the program and be available for every user!
So now the smaller IT companies are getting nothing, pff thanks Atera .. for Nothing... Just a new way of making money... just like the still very overpriced network discovery (which also should be free of charge).