Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
Patrick Lin
shared this idea
Hi,
We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.
If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.
Thank you for your contributions to the Atera product!
Best regards,
The Atera Team
