Incident Tracking
Ability to easily track incidents for customers.
I.e Contoso has a limit of 5 tickets per month.
Upon the 6th ticket logged, a pop up comes up when an engineer accesses the newly created ticket, advising them the customer has exceeded the monthly incident allowance.
9
votes
Benny Goinar
shared this idea
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Martin Emerson
commented
in addition to the popup, you should be able to set the contract that will be selected for additional tickets for each customer, so that it is automatic.