4707 results found
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MAC address interface association
Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.
4 votes -
Optimization of Atera app on Safari
Optimization in safari would be something we would like a bit more of. For example, ticket list, there is a bit of a scrolling issue especially with the new UI.
2 votes -
Database snapshots and Geo-redundant database to be available on lower tier plans
Database snapshots and Geo-redundant database to be available for lower tier plans as well, not just Power.
2 votes -
Bulk group email alerts and email marketing
Need to email customers in bulk based on selectable criteria for both alert emails and marketing. IE Critical Vulnerability found for Windows users, web service down, known outage, holiday message re opening hours, new products or features available etc. This will save much time fielding calls and tickets about know issues and improve communication with customers and marketing.
3 votes -
Uploaded or contributed scripts need to be verified
Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..
4 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
13 votes -
Email from unknown Contacts and noreply@
Applies to:
Admin > Settings > Tickets
Contacts
TicketsWhen an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply"…4 votes -
Atera Features Board
It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
This page:
https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=25 votes -
Ticket Standard Response
The default response in a ticket is sent with the sender of the company and not with the sender of the e-mail settings.
You should have the possibility to create these mails as a template yourself.
2 votes -
Stop Pending Processes
often we run scripts onto a group of devices on a certain customer which e.g. 2 weeks retention time. then we see that some devices have been selected mistakenly but those devices are not online anyhow.
so i would be useful to have a "stop" button besides each "pending" status. means that process should be killed sothen...5 votes -
Add More Payment Type
I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company
30 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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A reception login
As most dual function environments (Retail and Client Support) we have a reception desk that is manned to book clients systems for our internal workshop.
An additional logon that has only access to create customers , contacts and log tickets would be a logical step.
No further function beyond this would be required.
3 votes -
power bi
Integrate Atera with Power BI for enhanced reporting capabilities. It would be nice to be able to create custom reports based on the integrations Power BI would give.
7 votes -
Increased Anydesk Integration
Ability to connect to Anydesk without copying and pasting passwords. It would be nice if we can apply profiles to customers. For example, be able to set all endpoints to default to better performance and not to share sound.
16 votes -
run a profile from the manage tab
Would be great to run a profile from the manage agent. Now you have to find the agent, assign a IT automation profile, go back to admin- patch management-apply to - agent-save-Then go back to the profile and click run now...
Profile is very useful to install base software and then apply script like install bitdefender.7 votes -
1 vote
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1 vote
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Possibility of having same email address for 2 contacts
Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email
10 votes -
Searchable and Reportable Custom Fields
Any Custom Fields we add to a Device page should be searchable and show up in reports.
67 votes -
IPAM
IPAM Module to manage the IP in the network
10 votes
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