5044 results found
-
Scheduled Reports emailed with csv/xlsx attachment
It would be good to have a report attached to the scheduled emails so that we can export the numbers and log accordingly internally. This would be useful for automating product and expenses into invoices within accountancy packages.
7 votes -
Install agent on Synology, QNAP or Raspberry Pi
Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.
362 votes -
Custom field type of Image
Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.
1 vote -
Floorplan
The ability to import a floor plan from a customer location would be great. Something where objects could be manually dragged to their location on the floorplan for users, printers, datacenter etc. Then we could lay out a customer location and be able to know where the device is located. Even as far as clicking on the device to bring up its screen to manage it.
95 votes -
workfromhome whitelabel
It would be great to whitelabel the WorkFromHome portal. I already pointed a URL from our site using the cname but we should be able to change the Atera logo to our company logo with these client facing pages.
4 votes -
Device slow to come back online after a reboot
I find that it can take a good couple of minutes for the remote access/status to come back online. Sometimes I have to do a reboot with the client on the phone and we end up making small talk whilst Atera/Splashtop decides to give me access. Not sure why the delay but it happens across all of my end devices. Can Atera increase the polling time that checks to see if a device is online?
11 votes -
Move Network Discovery and Work From home back to add ons
Move Network Discovery and Work from home to the add-ons drop down.
6 votes -
Acronis per seat
Would like to see option for pricing per seat rather than per GB/m especially for local backup. It is hard to convince a client to use when costs are not consistent per month.
25 votes -
Kaspersky integration
Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.
6 votes -
Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
7 votes -
Rank Customization
Customizable rank fields would be helpful for those of us that rank our customers by a different scale. For example I offer three different contracts that associate a customer with a rank. My ranking scale is silver, gold, and platinum.
37 votes -
Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
47 votes -
passwords
It would be nice to be able to import passwords from an existing or create-able CSV list. Most of my business customers who use passwords combined with or without 2FA often "lose" passwords. Being able to import this list would / could save an enormous amount of data entry time.
6 votes -
Default ticket priority
Be able to change default ticket priority from Low to Medium or other value.
9 votes -
Integration with UniFi Cloud
Integration with UniFi Cloud
979 votes -
Enable "Additional Rates" on Block Money contract
Enable "Additional Rates" on Block Money contract for those of us that bill our customers multiple discounted rates for pre purchased Blocks of Money. It should be similar to the Additional Rates for Hourly contract type, that allows multiple selections.
4 votes -
contract on folder
The option to assigned contract not on a customer but on a folder in device for a customer.
remote monitoring contract can count all device type on a customer and bill that up against the contract rate.
Say you take 300$ for PC support and the client has 10 machines then it will automaticly bill the client 3000$.
But what if the client has 5 machines with 300$ support pack and 5 machines with a 150$ support pack. This you can't autobill with the remote monitoring contract.
If you could put contract on folders and have the machine be counted…
3 votes -
API: SKU number on Billing/Invoice line items and Business number in Billing/invoice - TO customer
We have some challenges with this in regards to the API.
Under Billing/invoice - Line Item
We need the SKU number so that we can match it with the SKU number in
the external ERP system.Under Billing/Invoice - To Customer
We need the customer business number to be there so we can match the
customer with the customer business number in the ERP system.1 vote -
Auto-Deploy AteraAgent via Scheduled Scan
Network Discovery: Auto-Deploy AteraAgent if not detected on machine.
Configure at customer/domain level and schedule your scan. If AteraAgent is not detected it is installed (laptop, server, desktop, etc).
27 votes -
2FA Authentication by Email
2FA Authentication by Email
7 votes
- Don't see your idea?