5041 results found
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User account activity, logged on times etc.
User activity or when they are logged in and for how long etc. would be a real bonus with this software. The data is there, basically I would like to see when and for how long each PC/User is logged on especially now with people working at home
14 votes -
Disable USB ports from using USB Drives to help on the Insider Threat.
We are all concerned about the Insider Threat and Security Policy dictates that all USB ports on windows. Linux and Mac workstations be disabled except for designated workstations and those be logged and be reviewed daily.
You have scripts to do it but we need it to be more automatic and for it to be monitored and reported.7 votes -
Printer management
Add, set and edit Printers on Clients...
144 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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stop script
Be able to stop a script that has an expiration, but has not been processed yet.
7 votes -
featcher update
Full integrated acronis client onboarding
6 votes -
assign bul
I think it could be great if we could bulk assign devices to a new monitor agent.
1 vote -
3 votes
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5 votes
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customers portal devices tab
Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)
9 votes -
Monitor Websites with Javascript
would like to be able to monitor websites without html content.
2 votes -
ticket notifications
When a ticket is submitted via email or via portal, a ticket notification goes to the user via ticket automation.
However, if a ticket is submitted by one user for another, we will change the Contact on the ticket to accurately reflect who needs to be serviced to resolve the issue. With other PSAs I have worked with, this would have the ability to trigger a notification to the new user that a ticket has been created/modified. Atera doesn't have that notification as an option in the Automation settings.11 votes -
OID reporting
It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device
4 votes -
Extensions for phone numbers
We used to be able to put phone extensions in a contact's phone number, but with the new update phone numbers are required to be ten digits. I propose a section next to the phone number called "extension" or "ext" where we can put the extension for each contact.
7 votes -
Splashtop alternative device name in window
It would be very nice, if a changed agend name would also be changed in the Splashtop window. It looks like the Splashtop Window is using the computername. If more splashtop windows are open, so its difficult to get back to the right device.
3 votes -
right remote management en licensing
Better and extended permissions settings. We would like to give a specific customer access to remote management only on their own systems. If we create a technician for this, he is allowed far too much and can see far too much within Atera. If you can set the permissions much better on menu items, hiden notes, scripting then we can use this as a service. Perhaps a separate license can be created for this, which gives a customer the right to take over his own systems only and nothing else in the system.
2 votes -
Customer Custom fields for ticket automation
Custom fields, which are set on a customer can be used in the ticket automation. This way you are able to set values for tickets which can be used in the automation without setting the custom field each time.
7 votes -
Better suggestions for Ideas
When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".
We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.
1 vote -
Make software publisher search more flexible
When producing a report for a software publisher, the search on name is too constricted. For example, search for ESET and nothing found - you have to put in the full publisher name. Please make this a partial match.
3 votes -
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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disable or change mfa
Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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