5038 results found
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Create folders to organise Compainies
It would be great to have a way to group customers into folders, say by company type i.e accountants, estate agents or even to group into letters so Acme under A, Beta Corp under B etc etc.
1 vote -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes -
Contract billing option for "Work from Home"
Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"
20 votes -
Rounding to the tenth of an hour
I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.
3 votes -
Add IP address to Login Audit script
Add the IP address of the device from the Failed login event in the Login Audit script.
5 votes -
Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.
Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.
5 votes -
26 votes
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trendmicro and panda
want to have more antivirus products to observe. Trendmicro, Panda and so on.
5 votes -
Block Contracts Balance Report for ALL customers
Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?
7 votes -
Enter Time Duration only
There are times when I would like to just enter a DATE and DURATION worked on a ticket but not a START or END TIME.
There also times when I want to enter just the DURATION and NO Date, Start or End time.
3 votes -
Option to Remove Seconds
I would like the option to REMOVE SECONDS when entering time.
I only want to see DATE, HOUR, MINUTES for entering time. This could be an Admin setting check box to "Ignore Seconds when entering time". Or "Always set Seconds to 00"
13 votes -
Domain OU details for search & grouping
The Atera Agent should pull through the device's OU details. That way with large customers we will be able to search for devices based on the OU details in AD. For example, the site the device is situated in. You should then be able to use this information to create dynamic folders for agent devices.
1 vote -
Patch Management Profile with WOL Option
Profile with WOL option to start all affected systems
19 votes -
Acronis Integration in an existing Cloud Tenant
We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.
69 votes -
email encryption
Would be nice if all ticket emails to clients are all encrypted end to end in order to provide users with passwords and other sensitive information.
4 votes -
Add ability to filter on blank custom fields.
We have custom fields that in some cases are text or numbers.
With a checkbox or drop down, you can select checked or not checked, but with text and number fields, there is no way to select, for example, devices with nothing in the field.It also does not find null fields when filtering on a number field and choosing < (some number smaller than the minimum valid number).
We need to be able to determine if a given field has a value.
2 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes -
Scheduled Reports emailed with csv/xlsx attachment
It would be good to have a report attached to the scheduled emails so that we can export the numbers and log accordingly internally. This would be useful for automating product and expenses into invoices within accountancy packages.
7 votes -
Install agent on Synology, QNAP or Raspberry Pi
Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.
362 votes -
Custom field type of Image
Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.
1 vote
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