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  1. I only get notices when devices go offline, and I have to check the status only to find out they are back online. Is there a way to get a notice that the offline condition doesn't exist anymore?

    To simplify it, Monitored Agent Goes Offline (state created). Devices comes back online (Online state active again, re-alert device is back on).

    This would help me not have to urgently jump into Dashboard or App trying to figure out what happened only to see it was a user restart or ISP outage.

    7 votes

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    0 comments  ·  Alerts  ·  Admin →
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  2. Integrate all Zoho One apps.

    14 votes

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  3. Having the remoting tools be FIPS compliant would be a big improvement.

    10 votes

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  4. It would be great to have a way to group customers into folders, say by company type i.e accountants, estate agents or even to group into letters so Acme under A, Beta Corp under B etc etc.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  5. We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).

    We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days

    Customers are already complaining why we cannot schedule it correctly. This is critical

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    20 votes

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  7. I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.

    3 votes

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  8. Add the IP address of the device from the Failed login event in the Login Audit script.

    5 votes

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    1 comment  ·  Admin →
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  9. Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. 26 votes

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  11. want to have more antivirus products to observe. Trendmicro, Panda and so on.

    5 votes

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  12. Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?

    7 votes

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    3 comments  ·  Billing  ·  Admin →
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  13. There are times when I would like to just enter a DATE and DURATION worked on a ticket but not a START or END TIME.

    There also times when I want to enter just the DURATION and NO Date, Start or End time.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. I would like the option to REMOVE SECONDS when entering time.

    I only want to see DATE, HOUR, MINUTES for entering time. This could be an Admin setting check box to "Ignore Seconds when entering time". Or "Always set Seconds to 00"

    13 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. The Atera Agent should pull through the device's OU details. That way with large customers we will be able to search for devices based on the OU details in AD. For example, the site the device is situated in. You should then be able to use this information to create dynamic folders for agent devices.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. Profile with WOL option to start all affected systems

    19 votes

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  17. We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.

    69 votes

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    0 comments  ·  Acronis  ·  Admin →
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  18. Would be nice if all ticket emails to clients are all encrypted end to end in order to provide users with passwords and other sensitive information.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. We have custom fields that in some cases are text or numbers.
    With a checkbox or drop down, you can select checked or not checked, but with text and number fields, there is no way to select, for example, devices with nothing in the field.

    It also does not find null fields when filtering on a number field and choosing < (some number smaller than the minimum valid number).

    We need to be able to determine if a given field has a value.

    2 votes

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    1 comment  ·  Admin →
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  20. We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...

    27 votes

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