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4846 results found

  1. Run Automation Profiles on-demand on specific agents (like scripts)

    It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.

    9 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Saleforce

    Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

    4 votes

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    1 comment  ·  Admin →
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  3. Bambo

    BambooHR they provide (HR) human resources software to help employees

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  4. Sage100

    Sage 100 is an accounting software

    6 votes

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    0 comments  ·  Admin →
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  5. folders

    Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Chat Helpdesk for MAC devices

    WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.

    due to this we are loosing business as well.

    21 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  7. Be able to breakh down the SLA report

    As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
    The search features doesn't help to much either to fins out this.

    Thank you in advance.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Improve UI

    after a change of technician in read mode on the tickets, we should keep the position in the list and not fall back to the top

    3 votes

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    0 comments  ·  Admin →
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  9. search without accent

    the search engine should be able to search without accents

    1 vote

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    0 comments  ·  Admin →
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  10. Implement a SSH webshell for accessing devices on networks.

    It would be awesome if we could get a SSH webshell to access devices such as Cisco networking equipment from SNMP or just by specifying DNS/IP info. It could use a specified agent to execute the function.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. Add data to the Products and Expenses report

    Data such as SKU, Amount, Price per item, Date

    This is crucial for reporting purposes

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  12. Can a excluded Patch be removed from the Patch Compliance Reporting. So A practical example is MS released a preview patch this week and I

    Can a excluded Patch be removed from the Patch Compliance Reporting.

    So A practical example is MS released a preview patch this week and I exclude Preview patches from my customers but in the compliance reports it shows not compliant die to that patch not being installed.

    8 votes

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    1 comment  ·  Reports  ·  Admin →
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  13. CMD

    During the installation phase it would be nice to be able to configure the agent, in order to enable the possibility of having CMD and PowerShell with administrator rights.

    1 vote

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    0 comments  ·  Admin →
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  14. Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ? Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen an

    Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ?
    Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen angelegt werden soll. Dabei sind aber die Ansprechpartner immer die selben.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  15. Monitor offline devices

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  16. remove or edit default customization

    Being able to remove or edit default customization on tickets, customers, and contacts.

    Such as where organizations have certain policies in place and tickets created need to meet these policies.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Alert to notify client contract type when ticket created

    Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
    the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client

    1 vote

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    1 comment  ·  Alerts  ·  Admin →
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  18. Export alerts

    Would be great to have a feature to let export alerts, by each device or filtered by type and more.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  19. report self service

    Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. Create Custom Tags

    Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.

    18 votes

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    3 comments  ·  Tickets  ·  Admin →
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