4687 results found
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Export alerts
Would be great to have a feature to let export alerts, by each device or filtered by type and more.
1 vote -
report self service
Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.
2 votes -
Create Custom Tags
Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.
18 votes -
Device Availability Report
It would be nice to have the ability to run a report device for device up/down over the past X days/months.
12 votes -
Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
23 votes -
Display a notice if a machine or client has a note on their account, kind of like a popup ad
When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.
2 votes -
Work From Home - Wake On Lan implementation
Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.
25 votes -
MFA for Domain Controllers
How do you get Network Discovery to work from a domain controller when Smartcard auth with rotating passwords is enabled?
4 votes -
Automatically assign threshold profile based on operating systems/device type
Automatically assign threshold profile based on operating systems/device type
16 votes -
Include the individual products in reports rather than just the product families
Include the individual products in reports rather than just the product families.
1 vote -
Technician booked time against a ticket
Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
Many Thanks3 votes -
Change the sender and domain for automatic alert Emails
Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.
Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.
3 votes -
Auto-Calculate amount according to ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
3 votes -
Auto-Calculate amount due according to Ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
1 vote -
Disable renewal notification for deactivated contracts
Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.
6 votes -
Gmail CRM Integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
0 votes -
G Mail CMR integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
1 vote -
Remotely connect to an agentless SNMP device
I can't find the ability to connect to an SNMP agentless device thru its own management interface (like http or telnet).
I suggest: 1 promote a remote agent as a "gateway node" 2 in rmm web interface assign SNMP device to this remote agent becomed gateway 3 in rmm web interface on SNMP device configure the management port number and type (for example 80 http) 4 a connect button appears on SNMP device in rmm 5 clicking the button it opens a piece of software on my pc that opens an http tunnel between remote SNMP device and my local…17 votes -
Pagination for customers page.
Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.
2 votes -
Ticket Indicator- product/expense added
Indicator that a product or expense has been added without having to go INTO the product and expense list.
5 votes
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