5044 results found
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Licensing option for Remote Control only
I am a manager in a team of 5. Myself and one other are dedicated to maintaining the hardware and endpoint software on our network. We both have Atera licences and work onsite.
I also have 3 team members who develop inhouse software applications for use by our clinical colleagues. All three of these team members now work from home permanently. There have been many occasions where it would have been useful for these three colleagues to have the ability to remote control users machines who are onsite for support and training purposes, particularly recently.
As manager for both sides…
4 votes -
Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes -
Device Filtering
The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.
11 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
upgrade to win11 blocker patch
I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.
3 votes -
Conversation / Effort Thread
The email / reply section of the ticket, is the only thing that appears as part of the conversation thread. Any time / notes posted, does not show "in line" as part of the thread.
Autotask / ConnectWise, both put ANY effort (notes / email) in order as part of the entire conversation thread. Not having the time/notes show is a waste of effort filling it out. ideally, the email "reply" section should be REMOVED and ANY effort, including an email to the affected user, should be time tracked and part of the thread (ala ConnectWise/AutoTask)
6 votes -
Scripts, on a case by case basis
When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.
Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.
Or change the overlay window so I…
3 votes -
Acronis Advanced Email Security
Acronis is offering a new Advanced Email Security feature I would like to try out. According to Atera support, this is not available in the current package. Please add/enable this feature.
11 votes -
We want to be able to disable/enable a client without losing the data
When you delete a customer, all data under that customer will be deleted. Including contacts, devices, alerts, and tickets. It would be better to replace this with an enable/disable button to not lose the data.
6 votes -
Indication of if a connection to a device is ongoing
If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time
2 votes -
send mail from 2 different domains
replies on a ticket can only be sent from one domain. it would be useful if based on the client who sents the ticket we can reply with two different domains. for costumer A with domain B and for customer C with domain D.
5 votes -
Install Webroot when Agent next online
I've been informed this does not happen.
If an Agent is offline you can still select the device for a Webroot install (in customers - list devices, tick the offline device(s), click on AV symbol /shield then select Install webroot and paste key) message shows 'Webroot action was sent to succesfull agents only'- but this doesn't work.
Can the system queue the action and deploy webroot when next online ?
32 votes -
GPU metrics
Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)
We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.
21 votes -
splashtop message logs
It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.
21 votes -
Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
profile
When searching for outdated software from Reports > Software Inventory, please enable the following improvements:
allow use of a NOT (!=) crietria in the version.
allow assigning a Profile to selected results
2 votes -
Manual inventory entry
I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.
6 votes -
Attaching the report as PDF to the schedule emails
When scheduling a report, the email should contain the pdf (or file type of choice) as an attachment on the email. Saves from having to click on the link and login to get the report.
15 votes -
Acumatica Integration
We would like to see an integration with Acumatica for posting invoices to.
Thanks.1 vote -
Ticketing Task Manager
For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at…9 votes
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