4846 results found
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Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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disable or change mfa
Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Time Management
When hitting connect for connecting to a clients machine, Atera will ask to open a ticket and start a billing timer.
2 votes -
Install webroot on Mac OS X
Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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categorize contacts
It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
Very helpful with larger customers.4 votes -
Categorize passwords
It would be very helpful is we can categorize passwords, just like in Devices or similar.
Office 365, Active Directory, etc. etc.6 votes -
11 votes
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Disk capacity refresh
Add a refresh button to the disks area in Atera. When cleaning up a computer with a full hard drive using scripts, it would be nice to be able to see the new free space when requested. A little refresh button to request updated Disk information would be fantastic!
6 votes -
Create & Due Dates for Tickets
Add option to set a due date for a ticket.
Add Create Date and Due Date columns on the Tickets page
16 votes -
Create contacts for emails only from known domains
Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add Online Status to "Generic Devices" in API
Currently, its possible to check the online status of Agents, TCP Devices, SNMP Devices, and HTTP Devices via an API Call, but for some reason Generic Devices do not have any indication of their online status.
We just need an "Online" property on generic devices like all the other devices.
5 votes -
CRM Functionality
Would love to see a CRM component for tracking opportunities and tasks
2 votes -
Device IP geolocation feature and VPN
interested in adding a GEOLOCATION map for the device's IP address. Also if the IP address is coming from a VPN or known VPN host
6 votes -
Option to integrate BitDefender / Acronis without invoicing by atera
Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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PC wipe
We should have the ability to Wipe the computers.
6 votes -
Fortinet Integration
An integration with Fortinet, a global leader in cyber-security
62 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.
Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account. Helps improve the product by incentivizing reporting issues.
3 votes -
Custom Email Templates (Client Side) for Ticketing
Hi,
Customization of email templates to the client is critical. This option in Atera would be a wonderful addition.
2 votes -
Add "Recent Processes" view to the device you click on
When you click on a device you can see the Metrics/Software/Hardware/Profiles etc. however you cannot see the recent processes that are running or have ran in the past on that device you are clicked on. The only way to see this to my knowledge is to click on reports and then go into Recent Processes. Can you add the ability to see recent processes when you click on a device? It would be nice to see a visual of the recent processes kind of like how you can see the cpu and memory metrics or hard drive space used. This…
12 votes -
3 votes
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