4818 results found
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Auto healing script priveledge level
Some of our scripts need to be run as the user. Support have told me that all scripts run from automation profiles are run as 'system', even if the script is created to be run as the user.
Please can the option be given within thresholds to run the auto-healing scripts as either system or user, so that we can roll out further automation.
3 votes -
Jump to last Device with one click
It would be nice to see more than one device in tabs or a history of last clients to jump there with one click.
1 vote -
Auditor Report for all or selected clients
I'd like to run the auditor report for all clients or a selection of clients rather than a single client. I'd then like to export to Excel so I can manipulate further and this should include a column for client name.
15 votes -
Reporting Upgrades
Reports that can identify and link to tickets which have surpassed various conditions: SLA, Total Open Duration, Reply Older than X Variable, so on.
3 votes -
chat
Bind Chat to Agent, NOT the User
MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.
This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.
18 votes -
Remove or allow removal of SNMP default values
Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
These need to be removed, or have the option of not using them.
The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…
2 votes -
snmp OID value view in mobile app
It would be helpfull to see the OID Values also in the mobile app
6 votes -
List all the graphics cards in a device
At the moment if you have a machine with multiple graphics cards in Atera will only list the first one it happens to find - which is not very useful. Please list all the graphics cards in a device.
1 vote -
cmd
Run CMD or POWERSHELL under the current logged in User context instead of via SYSTEM.
3 votes -
More overview on the device page.
Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .4 votes -
Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
11 votes -
Automatically move a device to another folder when it is offline for a set period of time?
Automatically move a device to another folder when it is offline for a set period of time?
3 votes -
pop-up tickets
When you click on a ticket on desktop browsers, it would be more convenient if it opened in a pop-up window by default. To have this feature now, I use a third party extension on my browser.
1 vote -
Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies141 votes -
Notify when device is back online
If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.
387 votes -
Independent Penetration Testing Report
With Supply chain attacks on the rise bad actors are actively targeting MSP's and RMM software providers. There are recent reports of attackers using Atera with Zloader in the wild on DarkReading.com. The actor vector will be the same for all RMMs at some point in time.
My request is that Atera get independently penetration tested on an annual basis and publish the results of that independent third party test.
24 votes -
Multiple threshold profiles on device
Add ability to add multiple threshold profiles onto device
e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services
134 votes -
Logout warning
It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.6 votes -
Custom Fields within Passwords/custom password templates
It would be great if we could create custom fields within passwords or create and customize password templates. The current password template does not offer enough customizability options to capture all relevant information. I am left putting information that should be hashed in the notes section instead of in a password field.
5 votes -
Windows Update online instead of WSUS
Automation uses the devices source for the windows updates. Thus the agent will not install any windows update if the there is a WSUS configured but not reachable or out of service. It would be good to override this an download the updates online just as a user would optionally be able to.
9 votes
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