4846 results found
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Change ticket created time
When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.7 votes -
Customize SMTP Settings and Email Testing
When altering Admin -> Email Settings -> Customize SMTP Settings, while the toastr will say "Settings saved" or similar, have it actually send an email to the account holder showing that it was successful. That will confirm a lot of things on our side too.
Also, when custom SMTP settings are specified, if something is apparently wrong there, inbound tickets will not actually get created even though the auto responder is broken. So not only do you not actually know that the SMTP settings are not working, you don't even get any sort of indication of a ticket getting created.…
2 votes -
Sort tickets by disabled technician
When employees quit, they usually leave behind a good amount of resolved tickets, that can be good to have easily accessible. It's not always easy to remember keywords from a ticket (especially if it's someone else's ticket).
So if we could sort tickets and filter it to a disabled technician, it'd be very helpful!
5 votes -
generic device
Be able to add Generic devices without the need of an agent monitoring it. For example, say you have customer with 10 computers and we have also installed 10 monitors and docking-stations.
It wold be nice if we could add these devices to the device list (for inventory management) without the need of choosing an agent to monitor them.1 vote -
contacts
It would be great to see how many contacts there are for each client - a client contact total.
3 votes -
Assigning devices to a ticket instead of a contact
We are using Atera as an organization with different departments as organizations. We need to be able to keep the tickets with the device instead of with a contact. When I change the device on a ticket it changes the device assigned to that user. Not good.
5 votes -
Include/exclude device types in patch management
The ability to easily include/exclude servers/workstations in automation profiles. A simple check box maybe?
2 votes -
Limit rollover for Block Hours contracts
Ability to set a limit on the number of hours which can be rolled over for Block Hours contracts. For example, if a customer pays for 10 hours per month, we set a limit of 5 hours to roll over, so the maximum hours they would have available in any given month is 15 hours.
5 votes -
Export contacts
Ability to export all customer contacts to a csv file (we would use this to update our phone system).
6 votes -
Ability to include Custom Fields in Reports.
Would be nice to be able to add custom fields I have added into Auditor reports and/or custom reports
80 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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memory ram module configuration
It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.
9 votes -
jens@jsconsult.dk
Network Discovery is active and doing arp-scans even if it's not enabled as a subscription. This triggers some network sensors as high risk traffic. It shoudl be possible to disable completely of not wanted.
And it should also be removed when uninstalling the agent.2 votes -
Device down alerting
We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.
2 votes -
Contracts with a travel costs
We need a travel costs with different possibilities, as a lump sum or charged with time. Preferably stored in the contract so that you can mark this as a checkbox on a ticket.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Invoice Details
We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.
21 votes -
john@nsmit.biz
When creating a ticket, you have the initial contact, but like when you do a reply, it would be handy to have a field to add additional contacts into the ticket at the creation stage
3 votes -
Better Logs / Reports
Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…2 votes -
copy password entry
Copy a password entry to update. When populating your password vaults, this can ensure consistency rather than entering the same details with each and every one that are similar
1 vote -
change status timer
Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.
3 votes -
Work from Home
Need to be able to quickly run a report to show which customers are using the Work from Home feature.
9 votes
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