Would really like to see a report available on User activity, in respect to WFH users. Historic Idle/active time etc.
Utilising the Idle/active time on the 'user activity' module. It would be good to be able to produce a report that shows if the computer has been 'active' or 'idle' during a day - this relates to WFH users who remote desktop into their computers.
8
votes
Allan Shiels
shared this idea
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Matthew Cummins
commented
Similar to this... adding the "Idle Time" field to the agent status screen would help technicians know if a computer is idle and OK to remote in unattended.