Would really like to see a report available on User activity, in respect to WFH users. Historic Idle/active time etc.
Utilising the Idle/active time on the 'user activity' module. It would be good to be able to produce a report that shows if the computer has been 'active' or 'idle' during a day - this relates to WFH users who remote desktop into their computers.
8
votes
Allan Shiels
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Matthew Cummins
commented
Similar to this... adding the "Idle Time" field to the agent status screen would help technicians know if a computer is idle and OK to remote in unattended.