Skip to content
← Got a new feature idea? Share it!

Settings and activity

6 results found

  1. Auto CC or BCC Email Addresses on Ticket Replies

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Matthew Cummins commented  · 

    Yes! The ability to BCC an archival email address is critical for us. Right now we have user replies and new tickets dropping into an archive mailbox via ticket automation rules. But missing full context without the agent's replies unless they're disciplined to do it manually

    Matthew Cummins supported this idea  · 

  2. Text Message (SMS) Alerts

    46 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    11 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Matthew Cummins commented  · 

    Wholly agree. We still hang onto Ninja One on servers just for this feature...

    An error occurred while saving the comment
    Matthew Cummins commented  · 

    The push notifications from the app get lost in the sea of notifications on mobile. Using SMS would allow us to create a "VIP" contact on mobile and set custom message notification tone, etc. for critical alerts

    Matthew Cummins supported this idea  · 

  3. Server availability alert

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Matthew Cummins commented  · 

    Yes! We had this feature in Ninja where we could set the "offline" threshold of a server to whatever we want. And it was only after that server didn't report for xx minutes would we be alerted. This saved us hundreds of false alarms per month.

    Matthew Cummins supported this idea  · 

  4. Auto-assign tickets with initial reply

    66 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Matthew Cummins commented  · 

    We just came from Freshdesk (free edition) and this was the default behavior. Super useful. Atera, is there a reason this has still been under review for 2 years with no implementation?

    Matthew Cummins supported this idea  · 

  5. Would really like to see a report available on User activity, in respect to WFH users. Historic Idle/active time etc.

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Matthew Cummins supported this idea  · 
    An error occurred while saving the comment
    Matthew Cummins commented  · 

    Similar to this... adding the "Idle Time" field to the agent status screen would help technicians know if a computer is idle and OK to remote in unattended.

  6. Password Manager

    319 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Matthew Cummins supported this idea  ·