Settings and activity
10 results found
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5 votes
An error occurred while saving the comment 
Matthew Cummins
supported this idea
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50 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Matthew Cummins
supported this idea
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72 votesMatthew Cummins
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16 votesMatthew Cummins
supported this idea
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5 votes
An error occurred while saving the comment Matthew Cummins
commented
Yes! The ability to BCC an archival email address is critical for us. Right now we have user replies and new tickets dropping into an archive mailbox via ticket automation rules. But missing full context without the agent's replies unless they're disciplined to do it manually
Matthew Cummins
supported this idea
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50 votes
An error occurred while saving the comment Matthew Cummins
commented
Wholly agree. We still hang onto Ninja One on servers just for this feature...
An error occurred while saving the comment Matthew Cummins
commented
The push notifications from the app get lost in the sea of notifications on mobile. Using SMS would allow us to create a "VIP" contact on mobile and set custom message notification tone, etc. for critical alerts
Matthew Cummins
supported this idea
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13 votes
An error occurred while saving the comment Matthew Cummins
commented
Yes! We had this feature in Ninja where we could set the "offline" threshold of a server to whatever we want. And it was only after that server didn't report for xx minutes would we be alerted. This saved us hundreds of false alarms per month.
Matthew Cummins
supported this idea
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67 votes
An error occurred while saving the comment Matthew Cummins
commented
We just came from Freshdesk (free edition) and this was the default behavior. Super useful. Atera, is there a reason this has still been under review for 2 years with no implementation?
Matthew Cummins
supported this idea
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8 votesMatthew Cummins
supported this idea
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An error occurred while saving the comment Matthew Cummins
commented
Similar to this... adding the "Idle Time" field to the agent status screen would help technicians know if a computer is idle and OK to remote in unattended.
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319 votesMatthew Cummins
supported this idea
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Totally agree. I see there is the "full screen" button, but that's overkill if I need to reference ticket context when composing a reply or note I want to easily scroll up and down in the thread rather than have to toggle full screen or not. This went backwards after the last update. It got smaller!