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6 results found

  1. sms alert

    13 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Matthew Cummins commented  · 

    The push notifications from the app get lost in the sea of notifications on mobile. Using SMS would allow us to create a "VIP" contact on mobile and set custom message notification tone, etc. for critical alerts

    Matthew Cummins supported this idea  · 

  2. Server availability alert

    10 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Matthew Cummins commented  · 

    Yes! We had this feature in Ninja where we could set the "offline" threshold of a server to whatever we want. And it was only after that server didn't report for xx minutes would we be alerted. This saved us hundreds of false alarms per month.

    Matthew Cummins supported this idea  · 

  3. Auto-assign tickets with initial reply

    44 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Matthew Cummins commented  · 

    We just came from Freshdesk (free edition) and this was the default behavior. Super useful. Atera, is there a reason this has still been under review for 2 years with no implementation?

    Matthew Cummins supported this idea  · 

  4. Would really like to see a report available on User activity, in respect to WFH users. Historic Idle/active time etc.

    8 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Cummins supported this idea  · 
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    Matthew Cummins commented  · 

    Similar to this... adding the "Idle Time" field to the agent status screen would help technicians know if a computer is idle and OK to remote in unattended.

  5. Password Manager

    258 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Matthew Cummins supported this idea  · 

  6. Add last reboot time as threshold

    604 votes

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    7 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matthew Cummins supported this idea  ·