sms alert
SMS/Text message for Alerts depending on severity. Send a Text Message aswell as an email when a server goes down after X amount of time of no response from Agent.
14
votes
Mitch Lee
shared this idea
-
Killion Systems Help Desk
commented
We had this with our last RMM.
We never missed an office going offline, this feature is a must have. -
Matthew Cummins
commented
The push notifications from the app get lost in the sea of notifications on mobile. Using SMS would allow us to create a "VIP" contact on mobile and set custom message notification tone, etc. for critical alerts