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5056 results found

  1. Would be great a timer when we could log out/when we have to go through 2FA

    1 vote

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  2. Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
    Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  3. Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.

    6 votes

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    1 comment  ·  Tickets  ·  Admin →
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  5. Integration with StorageCraft backup products.

    5 votes

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  6. Integration with Macrium Reflect for backups of servers and workstations using Macrium Reflect Product.

    4 votes

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  7. Can we enhance the reporting module as to generating a report based on the status of the ticket? Like for example, how many days this ticket is open, pending?

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Remove the unsuccessful aspects of the new UI and redesign to it use more of the classic UI.

    Double scroll bars in the new UI is unintuitive and makes navigating an absolute pain. Further, the new UI has made elements of the old UI small and bad to read.

    7 votes

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  9. Pin a ticket to the top of the list.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online

    11 votes

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  11. more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
    we need more microsoft exchange sensors also for exchange in cluster mode.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  12. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    54 votes

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    1 comment  ·  Acronis  ·  Admin →
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    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

  13. 2 votes

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  14. Ability to assign more than one email address to a contact

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  15. Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.

    13 votes

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  16. Removing old restore points (or the ability to control that by resizing the space used for restore points) would be a nice feature, expecially for clients with relatively small drives.

    1 vote

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  17. As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. It will be nice If you can integrate with "Genuity".
    Genuity is covering, and complimenting everything that Atera is lacking at.
    For example Asset tracking including warranty information and systems age.
    Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
    subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.

    4 votes

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  19. Software Inventory Reports - Device Name Missing
    When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. It would be nice to have a report that would show us the physical age of a device, this would allow us to be able to state to a Customers/Client. That because your machine is X years old, we recommend upgrading or even replacing the device, because we are finding a trend that the older a device is the more tickets that device generates. Also a faulty machine that is always generating tickets is not good for the customer's work flow.

    18 votes

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    0 comments  ·  Reports  ·  Admin →
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