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4846 results found

  1. Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
    "worth the money". Please don't stiff us like this!

    4 votes

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  2. Looks like there's no way to select multiple agents while in Folder View. The check box to the left of the agent is missing..
    I.E. if I want to move recently agents from the "Uncategorized" folder to a "Specific Folder" I need to access the agent one by one and change the Agent Relationship or go to All Devices, identify the agents in question and multi-select them to that I can apply the Relationship to all of them at the same time.

    11 votes

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    4 comments  ·  Agent  ·  Admin →
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  3. Merge contacts or allow multiple email addresses for one contact

    12 votes

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    3 comments  ·  Customers  ·  Admin →
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  4. Removal of accounts as currently we can only disable

    2 votes

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  5. at the moment you can nowhere can see in the device view of an server/desktop agent if it is monitoring other devices like "generic".

    at the moment we swap a lof of virtual servers which monitor certain others things in the network. you finally see it if you want to delete an old, swapped server, then you get the note that there are devices monitored.

    you can do notice this if you browse through the device list of a customer which in fact you never do. os as i told you a few times now that in the dashboard "monitored…

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  6. Employee Monitoring. Report how long the computer is used and which programs. Report for employers when employees work from home. My customer wants this report from me.

    5 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.

    Even being able to delete the email from the old ticket would be handy.

    36 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.

    This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.

    2 votes

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  11. It should be nice if you develope a virtual appliance for vmware/hyper-v in order to deploy an autonomous network discovery tool. We will be able to scan a network without need to use an agent for that.

    8 votes

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  12. Moving Agents between customers is very time consuming. It would make life a lot easier if we could configure CustomerID field on Agents via API. That would make it possible for us to push scripts to devices that would update Atera in case device ownership changes.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. Seems like it's Windows only at the moment.

    3 votes

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  14. It would be nice if Atera coulda track Third-Party licenses. For example, the device management screen would show if a copy of SolidWorks, Nitro Pro or Adobe Pro was installed and list the corresponding licenses. I know a few other RMM solutions have functionality like this. Would make tracking licensed software much easier.

    9 votes

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    3 comments  ·  Devices  ·  Admin →
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  15. It would be extremely helpful to be able to assign a Title to tickets. It would be extremely helpful to see the Title of a ticket. This would give me an idea of what the ticket is about as opposed to having to either log into the console or access the mobile app to see what the ticket is. Being able to see a preview of the ticket would let me know immediately what tickets deserve immediate attention versus tickets that can wait.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. It would be awesome to be able to setup an auto ticket for specific threshold Alerts. For instance if Disk Usage reaches 85%, a ticket can automatically be created. Right now, you can set an auto ticket to generate for all Critical or all Warnings. I would like to be able to specify which threshold alert to create an auto ticket for.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..

    2 votes

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  18. Integrate Whatsapp for messaging with client's on tickets would be great

    25 votes

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  19. Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. Use device serial number to lookup warranty end date from manufacturer.

    27 votes

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    0 comments  ·  Devices  ·  Admin →
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