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4993 results found

  1. It would be nice if you could give delegated access to your Atera dashboard to another Atera subscriber. Two scenarios to consider.

    I am a small MSP, and it would be nice for instances where I am out of town or sick, to give another trusted technician (who has their own Atera subscription) access to our Atera instance. Currently I have to help them get in for these instances, as I am not willing to pay $1000 per year for someone to get in twice a year.

    Second scenario. I have one customer who has their own Atera instance they…

    3 votes

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  2. the ability to schedule an existing ticket for a later date

    172 votes

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    18 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.

    44 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. It sometimes happens, even often that I am forced to share the exchanges and attachments about a ticket with a software publisher. I often explain in my tickets everything that has been done to isolate the problem and allow the editor to reproduce the problem when it is indeed a bug. To have a button which will allow in one click to create an email with in subject "the number and the title of the ticket" in the body "the various exchanges as well as the attachments will allow me to be more efficient.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. add and disable user from portal easily. see users and settings in one place

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  7. As a multilocation service desk, it would be beneficial to create an IP-based customer attribute and have devices roll under that customer by default.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  8. In Device view it would be nice to click on a monitored OID and get a graph of the last 24hrs

    18 votes

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    2 comments  ·  Devices  ·  Admin →
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  9. Need a new threshold type where you can compare the previous value to the new value and alarm based on a delta.

    I.E. on a WAP if the number of connected users drops by a value or a percentage

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. In the vein of ITIL it would be nice to be able to attach device(s) as assets to tickets and then be able to view associated tickets when looking at a device. also a report showing problematic devices based on number of tickets would then be nice

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful

    27 votes

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  12. As soon as you define exceptions to patches, they should be removed from the display

    7 votes

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  13. lovely to see that you have added the Date Device was added to the device screen, now can we have it added in to the auditor report as well please.

    11 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. Where Pagination is applicable, can we add the ability to change the default view of 10, 25, 50, etc?

    Ability to be able to save our preference in Settings.

    Add Pagination and quick filter box to Devices Tab.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Currently if a device is offline during a scheduled automation, the automation won't attempt to run again until the same time the next day. It would be nice to have an option to have the automation run as soon as the device comes online.

    6 votes

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  16. We monitor a couple hundred SNMP devices and websites and sometimes it alerts that a device is down but we can still reach it anyway.
    Therefore, we would like to be able to adjust the timeout for monitoring these devices (e.g. check SNMP device every 5min or something)

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. 9 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. In order to have information for small networks because if an employee is on vacation and therefore the machine is off, we would have another machine chosen as an agent to receive the information

    4 votes

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  19. Not all technicians should have the same privileges per customer, folder, or machine.

    We need the ability to limit level 1 or outsourced technicians from running scripts, accessing a remote command prompt or PowerShell.

    Currently, all technicians have SYSTEM account access to all endpoints.

    This is a major security concern!

    Currently, any technician can reset or create admin credentials.

    This includes Active Directory domain controllers.

    Entering the following commands from a remote command prompt will grant all technicians domain admin rights.

    net user administrator /active:yes
    net user administrator $NewPassword$

    35 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. It will be very useful to be able to filter a View by HelpDesk Agent and Chat activation status

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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