5079 results found

1. GPU metrics

   Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)

   We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.

   21 votes

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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2. splashtop message logs

   It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.

   21 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. Better Formatting for Replies

   ticket reply with formatting similar to outlook
   The formatting of the replies is very Limited

   7 votes

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4. profile

   When searching for outdated software from Reports > Software Inventory, please enable the following improvements:

   • allow use of a NOT (!=) crietria in the version.

   • allow assigning a Profile to selected results

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Manual inventory entry

   I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.

   6 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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6. Attaching the report as PDF to the schedule emails

   When scheduling a report, the email should contain the pdf (or file type of choice) as an attachment on the email. Saves from having to click on the link and login to get the report.

   15 votes

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   5 comments  ·  Reports  ·  Delete…  ·  Admin →
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7. Acumatica Integration

   We would like to see an integration with Acumatica for posting invoices to.
   Thanks.

   1 vote

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   0 comments  ·  Billing  ·  Edit…  ·  Delete…  ·  Admin →
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8. Ticketing Task Manager

   For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
   Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
   Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at branch 2, update computers at branch 3
   The child tickets could all be assigned to techs independently of each other with different due dates, statuses, priorities, and comments/replies.

   Additionally, the comments/replies posted to parent tickets could be pushed to the child tickets (though ideally this would be prompted) and technician replies in child tickets could also be pushed to the parent as well.

   For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
   Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
   Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at… more

   9 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Update timeline for devices

   You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

   A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got 50 units across 4 clients now unable to connect their VPN and looking in their update timeline they all took this update last night/this morning".

   Those cases of "my computer was working perfectly for ages and now the printer and VPN haven't worked all week" would be easier to troubleshoot if you could look on a timeline and see that the user first had problems on Tuesday and on Monday night they upgraded from Big Sur to Monterey (an actual issue we had this week with the upgrade breaking VPN and print drivers)

   in the SMB space, a lot of users have no clue as to what updates have run (especially Mac users) or even if they have run, and why should they, but knowing about them will help us as their MSP to stay informed and resolve issues.

   You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.

   A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got… more

   10 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. Customer Passwords in Portal

    The ability for a contact after signing into the portal to be able to see the stored passwords in Atera for themselve.

    4 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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11. Tabs on customers screen

    In the customers view have the ability to have more tabs. We have customers who have Supported Devices that are on full support and these are on monthly contracts, we then have devices that are only on Update support and if we have to go fix something its chargeable and then we also have non supported devices which they get charged for fixing and updating no matter what.

    Currently there is no way of making it easy for the tech to split these off if we have a company with 60 devices. We would like the tabs to have the same info as what's on the All tab as well.

    In the customers view have the ability to have more tabs. We have customers who have Supported Devices that are on full support and these are on monthly contracts, we then have devices that are only on Update support and if we have to go fix something its chargeable and then we also have non supported devices which they get charged for fixing and updating no matter what.

    Currently there is no way of making it easy for the tech to split these off if we have a company with 60 devices. We would like the tabs to have the… more

    1 vote

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    0 comments  ·  Customers  ·  Edit…  ·  Delete…  ·  Admin →
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12. provide a way to remove IT automation profiles from multiple devices

    if we can have a list of all IT automation profiles applied to devices and just click on a list and remove.

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Instant messaging direct to Device desktops

    i'd like to be able to ping an instant message direct to a users desktop from Atera, for example sometimes i like to remind people that they haven't rebooted for a week or so and instead of emailing it would be good if i could send an instant message that would pop up on their screen so they'd see it straight away, it would also be good to be able to ping a message to all devices at once.

    6 votes

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    0 comments  ·  Delete…  ·  Admin →
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14. Customized Ticket Options

    We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

    For example, what if I wanted to place a ticket into pending materials, or pending third party.

    Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

    What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

    What if we did not want to use the ticket impact at all? We should be able to disable it.

    What if we wanted to change the ticket type, such as Issue, Question, Training, Project related. or Misc. Related ?

    What if for product family we wanted to add categories, such as hardware, software, networking, telecom, server, etc. etc. etc.

    Not having the ability to change per our business needs restricts us from using Atera, therefore we cannot become Atera customer because of the lack of functionality and customization for our own labeling, tracking, reporting.

    Sure, we could use custom fields, but the Atera system forces us to use their status, priority, impact, and type still. So, it is useless to create custom fields, in that regard, as we will end up having to do double work, essentially.

    We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.

    For example, what if I wanted to place a ticket into pending materials, or pending third party.

    Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?

    What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?

    What if we… more

    10 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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15. Schedule a single script at the device level or in tickets

    Scheduling a script run right at the device (or even inside a ticket where you could pick the device!) would be ideal, with users in meetings frequently we could schedule patch removals or other items requiring a reboot for post meeting or known free/available time - it would be ideal as well to get an automated ticket update saying it had run and completed or failed

    5 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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16. Show additional Agent memory information

    Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM

    10 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Warnings about renewing certificates

    Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.

    32 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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18. Ability to enable a pop up alert when selecting an agent inside of a customer

    Would be nice to have the option to enable and disable a pop up alert with a custom message for an agent inside of a customer account, to alert the technician of anything they need to be potentially aware of before connecting/assisting with that agent.

    3 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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19. Read only Agent

    With the constant fear of a crypto attack, I would prefer to be able to equip an device with agent only in read-only mode, to the detriment of the patch management option... In that way the risk to inject something via scripts, etc. will be inexistent :) Would that be possible?

    Thanks!

    3 votes

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    3 comments  ·  Agent  ·  Delete…  ·  Admin →
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20. Allow AND and OR conditions

    Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.

    24 votes

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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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