5044 results found
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email address to be included in the quickbooks intergration
It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform
4 votes -
extend the no reply ping period
It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!
2 votes -
Bring back the letters on the top when choosing Client
I would like to see the letter filter brought back in to the Customer page. There is heaps of white space and sometimes it is MUCH quicker to filter by letter than to grab the keyboard and start typing (or scrolling)
2 votes -
new contact
When onboarding a new user, it's very convenient to open the Helpdesk agent and use that to create a new contact.
It would be an improvement if there was an option to automatically assign that new contact to the customer and/or device when using the agent to create that new contact, rather than having to go to the new contact, change customer, and then assign the device manually.
5 votes -
The possibility to don't monitor a specific hard drive
We have a customer how have som USB license disk.
These USB Flash pin, does not have any free storage space at all, and the server gives us alarms.We could pause an alarm for X days, but the best solutions will be if we could skip disks from the monitoring, but still keep monitor the other disks.
14 votes -
Liongard
Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets
4 votes -
last seen
I want to be able to set a 'last seen' threshold as a filter in the Devices view.
Right now, I can sort by all online, or all devices. I want to be able to see all recent devices while excluding retired or seldom-used ones (for example, when reporting on patching).
I also want to be able to sort by last seen, to be able to locate the oldest device records and modify or update as necessary.
10 votes -
Create a new KB article, sort the existing sections list alphabetically
What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?
2 votes -
software inventory
I would like to know if there is any tool to know if there is a change on software inventory to tell if there's any difference between them. And I wanna support who asked to be able to access many info about devices, even when they are offline.
4 votes -
where is the data import feature, i thought this would have been a standard tool for just about any ticketing system
where is the data import feature, i thought this would have been a standard tool for just about any ticketing system
1 vote -
Turn on/off remote connection permission requirement
Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.
2 votes -
SMS Portal
It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.
11 votes -
Office 365 intergration
I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.
Here's a tool I've installed.
https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.
29 votes -
Include AV Information in Reporting
Include the ability to show the addon(s) (Webroot/BitDefender) AntiVirus Scan results in Monthly Atera Reports so customers can see their Device Health, Patch Status, and AntiVirus Scans in one Monthly Report.
18 votes -
Device View
The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.
7 votes -
Ability to set Active Hours in Patch Deployment.
Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.
18 votes -
Assign a ticket to a technician according to its creation time and time zone working
Helpdesk teams often have more than one technician working in different time zone/time slots.
It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.
2 votes -
Add 'last technician note' as a snippet for email templates
Add a snippet so we can make the last technician note or last reply from technician appear on the ticket resolved email.
This is useful to put all the information in one place and allows us to send resolution details to a primary contact via email if needed.
26 votes -
Monitor third part service state
It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
Now, service state monitoring is regarding only to Microsoft Windows services.6 votes -
Please have last logged user show the current user logged in and update with every user that loggs in so that searching by user is correct
Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.
5 votes
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