4846 results found
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Check Agent enrollment status
I have issues with 3 out of 10 units having issues with enrollment requiring a registry wipe and service restart on those devices.
I'd like to automate this by being able to either check the ATERA directly or by caching this on my own hosted service as a proxy.
Unfortunately, the AgentId found on the device is hashed and therefore I cannot test it against the Agent API to check if it has indeed reported in.
2 votes -
Single company, single technician, simplified dashboard
Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.
5 votes -
Digitally sign Mac agent to provide bundle ID
I would like to be able to ensure that the Atera Agent has all the access that it requires to aspects of the macOS via an MDM but this needs a bundle ID which requires the agent to be signed.
I'm quite surprised that the agent isn't already signed to be honest.
7 votes -
Agent uninstall upon delete
Currently, the Apple Mac agent is not uninstalled, when a device is deleted in Atera.
Deleted devices keep popping up as new devices.
This is a no-go, especially when a service contract ends. There has to be a simple solution for uninstalling Mac agents automatically .36 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add a additional arguments to SNMP monitored UIDs
Allow multiple arguments to a monitored UID.
An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.
Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.
2 votes -
Print agent software inventory
We would like the ability to print the Software Inventory for one device individually.
This would save hours when onsite to replace a workstation to have a paper sheet to reference rather than dig through currently installed programs.
Current reports allow me to print all software installed for a client, but not selective to an individual workstation.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Clean up SNMP library
The SNMP library is becoming bloated with low effort / Low quality templates. Mostly clones of clones. Perhaps some moderators are needed to keep things cleaned up. I also suggest disabling the share to library function for cloned scripts in order to prevent multiple copies of the same script being uploaded to the library. Additionally, it would be great to have a language field so users can filter by their native language!
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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When navigating Clients, navigating back a page should keep me on the same page of devices.
When navigating a client's page, we will browse a few pages. If we go to an agent, and go back a page, it takes us to the first page of client devices. Please let us go back to the same page of devices that we started from.
It's a pain if I'm on page 3, checking uptime on each device, and it takes me back to the first page, every time.
3 votes -
Option to create custom's view
Option to create custom views in all portal to view or custom fields
4 votes -
Option to create conditions in tickets
Add option to create automation rules, to the fields of the tickets like if i chose a priority high the ticket impact is minor when i edit some field.
or add the option that automation rules have the condition "When X Field change"
4 votes -
Ability to email a technician when a ticket is about to breach SLA
Ability to email a technician when a ticket is about to breach SLA
15 votes -
TPM Status & Version
Add TPM Status with Version
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Enhanced White Label Branding
- One is to incorporate a password on the agent so people cannot accidently or purposely shut down the agent or uninstall because they are not sure what it is!
- Expand the White Label branding so it also allows customizing or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files. Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like “RmmAgent” or “MSPcompanynameagent” The reason is customers see the Atera program and decide they do not know…
86 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Stay Logged Into Atera
Have the option to stay logged into the Atera web interface for more than a day (there used to be an option when signing in to stay logged in).
1 vote -
Bitwarden Integration
For internal and client password management as well as OTP sign in using cloud instances or on-site integrations of bitwarden.
55 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
1 vote -
Advanced Filters - Media Type
Media Type is already included in Reports/Audits etc which is fantastic.
What would be nice is to filter devices by Media Type (eg HDD's) so that that a Automation profile (say checkdisk/defrag) can be applied to just the HDD devices.
5 votes -
file transfer
File transfer needs to support more than 100mb files. Is this 2005?
5gb file limit should be the minimum, preferably 10gb.
17 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
2 votes -
Mac Agent Included in the Pro Plan
Having Mac agents included in the pro plan
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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