4713 results found
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Quarterly Reporting Cycles
We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
Can reports be made available to clients in the user portal?4 votes -
custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
6 votes -
Alert about vulnerable software on devices
Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.
43 votes -
I would like a note pad.
It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.
29 votes -
billing
Being able to bill for ticket time entries that are marked as billable and the ticket is in OPEN, CLOSED OR RESOLVED status. What we would like is to be able to complete invoicing for customers for a period of time rather than for closed/resolved tickets. Our organisation invoices for a quarterly period for all services that been completed during that period, however the issue that we currently find with Atera is that a lot of the tickets that we want to bill for fall across multiple quarters and are in open status, which means we can't pull the billing…
3 votes -
Ticket Automation Rules - Ticket Internal Note Created for Email Notifications
Currently the condition Ticket Contact Responded is available which then can be used for email notifications.
Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications
29 votes -
sign out and view change
Every time I sign out and back in the original view settings change this is quite annoying
1 vote -
Setting to remove or hide filter view on right hand in tickets view
Setting to remove or hide filter view on right hand in tickets view
It takes up a lot of display area on right and cannot be removed or minimized2 votes -
Show running processes (like patching and software deployment) in the Web Console - Device view
It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.
15 votes -
Disable forced 2FA
Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.
12 votes -
plan patch installation
A possibility to plan the patch installation by date and time
1 vote -
Not install patch if ..
The option does not install patche when User Activity is online.
3 votes -
No CC on Tickets created in Portal
Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.
Very embarrassing!
Please fix ASAP it's not hard!
1 vote -
Application control/Whitelisting
Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
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Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications…11 votes -
Add "Folder" field to Auditor Report Excel exports
If the "Folder" field could simply be added to the Auditor Report Excel exports that would be awesome.
We have organised our devices by customer and then by folder but without the folder field showing in the Auditor Report exports that categorisation is lost.
21 votes -
When opening a ticket from an agent, that agent should be automatically assigned to the ticket.
When creating a ticket from an agent, it does not set that agent in the ticket.
The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.
Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before…
16 votes -
sort within customer by location
sort within customer by location
3 votes -
workstation distribution
The auditor reports are outdated when it comes to reporting on installed builds ('service packs') of Windows 10.
Please add functionality to specify Windows 10 builds (21H2, 2004, 1909, etc) as criteria for warnings or critical alerts.
6 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
32 votes -
Securepoint
Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.
7 votes
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