4693 results found
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Schedule items and schedule items in the office 365 calendar.
So I can create a ticket and schedule an item in the 365 calendar.
But I can't create a schedule ticket in atera and create a schedule 365 calendar entry?!
Come on. that has to be a feature ASAP.Schedule ticket with associated 365 calendar entry.
4 votes -
2FA QR code
Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.
11 votes -
Keeper Security Integration
Please integrate with Keeper Security for secure password management.
13 votes -
Add a button to bring back the timer if you've closed it already
If you close the timer you are in trouble. the only way to bring the timer back up is to reopen the ticket. need button to bring the timer back
6 votes -
Un-merge time entries when un-merging tickets
When tickets are un-merged it should also un-merge the time entries that were attached to each ticket originally. Currently, all time entries stay with the original ticket after un-merging.
4 votes -
Move the Metrics to below the Software, Hardware and Disk info in the Agent screen.
Move the Metrics info below the Software, Hardware and Disk info in the agent screen.
1 vote -
Credential Exchange for Patch Management and automation tasks
Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.
4 votes -
Vulnerability Scanning
Either build in integration to one of the well known patch and vulnerability solutions such as Tenable.io, Perch, Topia etc. or develop your own vulnerability scanner.
26 votes -
Splashtop - Device Enable/Disable
The ability to disable devices controls before connection with Slashtop. On either our side or theirs. Giving the ability to just watch remotely or logon and automatically have their mouse/keyboard/touchscreen disabled
2 votes -
ticket automation
Allow a custom create date field to be updated by Ticket automation (after a condition is met) with the same options as the filter has i.e. Today, Tomorrow, 7 days, 30days etc.
7 votes -
Warning When Multiple Session Are Happening
When multiple techs are connected to the same machine, would be nice to have a warning so we know that another tech is connected already.
1 vote -
PING - Expanded Graph and RTT
It would be nice, if the graphing for generic devices also includes the RTT and a more past history (up to one year)
12 votes -
Option to Edit and Organize OIDs
Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria
7 votes -
Password access in the portal
Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.
43 votes -
An allowed domain list for tickets.
An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system
4 votes -
1 vote
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app
Create an Atera application to improve quality of life. You are currently able to install a web page as an app through most, if not all, browsers. This mimics an app but is just a fancy looking tab for Atera. An application could include some features such as: dark mode, customizable dashboard, app integrations that could possibly be added to the dashboard.
Criticism is accepted, so please give your ideas for improvement7 votes -
List of all contracts and expiration dates
Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal
9 votes -
Scheduled Ticket reminder
For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.
13 votes -
draft
Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.
3 votes
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