4844 results found
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Add API get for Timesheets
Add get option in API for timesheets.
1 vote -
Technician billable time entries summary sent to customer
The ability to have a billable time entry summary sent to the customer anytime a technician has submitted one through a ticket.
4 votes -
Change AgentName via API
Currently you can open the portal, go to agent, click Edit, and change the name of the "Agent" for an endpoint.
Please allow the AgentName to be updated via API as well. Same permission and process just programmatically.
8 votes -
BitDefender Mobile
Add Bitdefender Mobile licenses in the BitDefender Atera subscription and allow Atera deployment intergration.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Security and Compliance Scan
Could be great that the Atera agent scans the devices looking for known vulnerabilities, just as we do with some products, to then report all the items found and having a knowledge base with all the recommended fixes.
For example, Atera would scan the registry for settings that are not in compliance with a template provided like "Windows Clients - enhanced security", and then will report for each found setting and will have a link for the knowledge base with more information on what should be configured. Templates could be provided by the Atera community, the Atera product engineers, and…
134 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert for Virus definitions and Status of custom AV product
Alert for AV definitions and status not only for Bitdefender.
You are showing the AV product on the device already but you dont have alerts for all products.5 votes -
mail
We have two email accounts that people use for two different IT Departments.
Security and Support.
When they reply in email to those tickets. the reply is to the same email address.
This is confusing.
The reply should be to the email the ticket was opened with. Support when reply to the support ticket over email.
and to security, when reply to the security ticket via email.2 votes -
Fix issues with File Transfer
Please fix the issues with File Transfer to make it more useful:
- Show file dates/times
- Show full filenames
- Download multiple files and/or folders
- Allow upload of multiple files and/or folders
- Add typical "back" navigation - not just via the file tree
Isn't there a much richer off-the-shelf File Manager you could integrate that provides the basic background file management functions we need?
17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customisable Dashboard
On the dashboard, I would want to have a field that have ticket request( specifying type of request eg emails, projects, consultation etc) appearing right below the Open Pending Overdue Field if that can be customized (see attachment)
1 vote -
photo
It should be nice to save photos about it room, special devices, servers, etc... with a little description. This could be interesting when you have to explain to your technician particular activities..
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Atera should update software on Chocolatey public repo
Given that Atera pushes for the use of chocolatey, they should take the time to update common software packages on the public repo that they use. things like VLC are wildly out of date, and Atera is failing to update these programs despite promising to update them.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Coupling alerts and thresholds
The ability to couple alerts together. At present I receive many alerts when the fans on macs are low or not spinning but this is due to the devices being idle and not generating enough heat for the fans to spin up, but turning off the monitor is something that we don't want to do. What would work is the ability to say take the CPU temp threshold along with the fans speed and then flag that. Since if the fans are not rotating possibly not working) and the CPU is high then we would know that there is potentially…
3 votes -
additional phone
Option to add more phone numbers to Clients within customers. Mobile/Home etc.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device Monitoring Improvements
More details Device monitoring capabilities
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Reports and exports more effective
Il serait bienvenu que le système de rapports et d'exports soit beaucoup plus fin et personnalisable, en incluant, notamment, la possibilité d'inclure les champs personnalisés.
En fiat, je trouve que le modèle actuel, qui offre des modèles tout faits, n'est pas assez pointus et nous aurions vraiment besoin de pouvoir affiner au maximum nos éditions de rapport.
Bonne journée à tous4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
124 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Optional visual feedback of agent actions in computers
It would be nice to enable feedback on the remote computers from an icon in the taskbar. For example, if it is "Patch Friday", I would like to be able to notify my customer that at 5pm, on Friday, the computer is installing updates. The end user should be able to see the announcement of the agent and also be able to open it at any moment and confirm what actions are being performed on his/her device. Kind of real-time feedback for the end user or server administrator.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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services (with all components) in the dashboard
Today we don't only monitor servers and devices, we mainly monitor "SERVICES". Each application or service at our clients depends upon of dozens of components. It would be nice to have a place in the Dashboard where we can create those services with all its components and have the entire thing showing up as healthy/unhealthy or with alerts for performance, etc. As an example, one of my customers have a very important service for end users which depends on a custom website running on IIS and a SQL engine and some DBs running on a SQL server. I'd like to…
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Compliance Management
It would be very nice to have a Compliance Management area of the Atera web console where we can set stuff to be checked and monitored for compliance on the devices. For example, if I deploy a GPO to block USB devices, I'd like to be able to measure that, checking the registry items and confirming that the values are configured as expected. The compliance could then be checked via a report or directly in the dashboard for each customer.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disk Usage alerts with top folders and or files using the most space
I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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