5054 results found
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Clockify integration
Please support Clockify as an alternative time tracking app.
https://clockify.me/7 votes -
WeClap ERP integration
Please support Weclap ERP as billing integration.
https://www.weclapp.com/en/4 votes -
Email Alerts for Info
Atera only seems to be able to email alerts for Critical/Warning/Resolved.
We also need to be able to receive Info Alerts for custom Windows Service monitoring otherwise the alert only shows on the Atera console but does not get emailed.
2 votes -
Exporting of all contacts of a customer for mass updates
Exporting of all contacts of a customer for mass updates
3 votes -
Customizable Customer Feedback Forms
Customizable Customer Feedback Forms
5 votes -
Create a Tab Under Customer for Equipement Information
Have a tab under "Customer" like Contracts, Devices but for equipment Information details so it comes out like a sort of a list.
1 vote -
Ability for techs that don't have Admin privileges to add SNMP
Ability for techs that don't have Admin privileges to add SNMP devices.
9 votes -
Quickly See Time Entries/Updates Quickly on Ticket
Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).
7 votes -
See Remaining Hours of Block Hour Contract Directly on Ticket
Ability to see the remaining block hours directly on the ticket.
9 votes -
Send Email when Block Hour Contracts Is Almost Done
Contract: when a block-hour contract comes to almost the end, possibility to send an email and say "only a few hours left."
9 votes -
Hours to be displayed in not decimal format but in minutes
Hours to be displayed in not decimal format but in minutes. It makes it difficult to calculate.
1 vote -
Add option for discounts on products/services on invoices
Add a line item on invoices to offer additional discounts
3 votes -
HyperV Alerts
Would want to receive an alert if a new HyperV or VM is installed on a device.
2 votes -
Select and run multiple scripts at once
Hello, could you consider the idea to improve deployment of scripts, maybe permitting to choose more than one script at one time? Could be useful selecting more scripts and let them run one after another just like the install in the Software Bundles.
17 votes -
Ticket right panel is cluttered and we have to scroll to actually "work" the ticket.
Have Ticket History with the option to collapse (collapsed by default); and have Ticket Properties moved above the History for better navigation/control of the tickets.
1 vote -
White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
23 votes -
Trigger script after monitored device goes down
Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great
6 votes -
Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.
Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.
3 votes -
Ability to embed or insert video in tickets or KB's
When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.
21 votes -
Email All Clients
Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.
24 votes
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