4844 results found
-
Warning When Multiple Session Are Happening
When multiple techs are connected to the same machine, would be nice to have a warning so we know that another tech is connected already.
1 vote -
PING - Expanded Graph and RTT
It would be nice, if the graphing for generic devices also includes the RTT and a more past history (up to one year)
9 votes -
Option to Edit and Organize OIDs
Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Password access in the portal
Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.
42 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
An allowed domain list for tickets.
An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system
4 votes -
1 vote
-
app
Create an Atera application to improve quality of life. You are currently able to install a web page as an app through most, if not all, browsers. This mimics an app but is just a fancy looking tab for Atera. An application could include some features such as: dark mode, customizable dashboard, app integrations that could possibly be added to the dashboard.
Criticism is accepted, so please give your ideas for improvement6 votes -
List of all contracts and expiration dates
Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal
9 votes -
Scheduled Ticket reminder
For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
draft
Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.
3 votes -
Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes -
Unmerge Tickets
Being able to un-merge tickets.
3 votes -
Threshold on Microsoft Windows Event log
It would be great if we can add a custom threshold with:
- category: event application
- alert severity: current listbox is ok
+ Level: listbox "error, warning, information, audit success, audit failure"
+ keyword filter (present or exclude)Thanks a lot :-)
+ EventID
+ Source18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
2 votes
-
6 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Security Audit of Atera Platform
It would be good if Atera would commission a third party to undertake a security audit of the Atera platform and publish the report. How can we provide any kind of assurance to our customers when we do not even know if security is being looked at?
If Atera suffers from a breach what can we say to our customers? We use a random product that we have no idea the security of it and they got hacked?
77 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Uninstall software installed by Chocolatey
This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?
I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...
224 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Projects Pane
Projects area separate from daily tickets requests. Just like we have a Tickets pane, a Projects pane would be very helpful where we would have fields such as Initial Engagement date, Projected start date, Projected finish date, Tech assigned (multiple techs), Customer, Subject, Status ( Planning, Testing, Implementing, Standby, Scheduled, On Hold, Started, Completed and ability to enter other custom status), Tasks list with Start and finish dates for the task, ability to change the status on individual tasks to (started, on hold, scheduled, complete) and assigned tech. Also Project number counter separate from the ticket number counter, ability to…
50 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
non monitored hardware
It would nice to be able to track non monitored hardware like monitors and docking stations. We can add custom fields but I don't see a way to have these added to a report. If there was custom Auditor report where you could select the items displayed and could include custom fields that would be great and would really improve basic inventory management.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Set description for returned value in snmp
I would like to add an area where we can set a Display string for returned values in the SNMP monitoring. For example if a SNMP OID returns a value of 2 it would display Normal. I would like the option to customise this depending on the device we are setting up.
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
- Don't see your idea?