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5043 results found

  1. It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  2. Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.

    Even being able to delete the email from the old ticket would be handy.

    38 votes

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  3. Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.

    This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.

    2 votes

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  5. It should be nice if you develope a virtual appliance for vmware/hyper-v in order to deploy an autonomous network discovery tool. We will be able to scan a network without need to use an agent for that.

    9 votes

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  6. Moving Agents between customers is very time consuming. It would make life a lot easier if we could configure CustomerID field on Agents via API. That would make it possible for us to push scripts to devices that would update Atera in case device ownership changes.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Seems like it's Windows only at the moment.

    3 votes

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  8. It would be nice if Atera coulda track Third-Party licenses. For example, the device management screen would show if a copy of SolidWorks, Nitro Pro or Adobe Pro was installed and list the corresponding licenses. I know a few other RMM solutions have functionality like this. Would make tracking licensed software much easier.

    9 votes

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    3 comments  ·  Devices  ·  Admin →
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  9. It would be extremely helpful to be able to assign a Title to tickets. It would be extremely helpful to see the Title of a ticket. This would give me an idea of what the ticket is about as opposed to having to either log into the console or access the mobile app to see what the ticket is. Being able to see a preview of the ticket would let me know immediately what tickets deserve immediate attention versus tickets that can wait.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. It would be awesome to be able to setup an auto ticket for specific threshold Alerts. For instance if Disk Usage reaches 85%, a ticket can automatically be created. Right now, you can set an auto ticket to generate for all Critical or all Warnings. I would like to be able to specify which threshold alert to create an auto ticket for.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..

    2 votes

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  12. Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Use device serial number to lookup warranty end date from manufacturer.

    31 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.

    9 votes

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  15. Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

    4 votes

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    1 comment  ·  Admin →
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  16. BambooHR they provide (HR) human resources software to help employees

    2 votes

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  17. Sage 100 is an accounting software

    6 votes

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  18. Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.

    due to this we are loosing business as well.

    22 votes

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  20. As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
    The search features doesn't help to much either to fins out this.

    Thank you in advance.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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