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  1. Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.

    Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  2. When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.

    6 votes

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    2 comments  ·  Billing  ·  Admin →
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  5. It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.

    0 votes

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    0 comments  ·  Customers  ·  Admin →
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  6. It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  7. I can't find the ability to connect to an SNMP agentless device thru its own management interface (like http or telnet).
    I suggest: 1 promote a remote agent as a "gateway node" 2 in rmm web interface assign SNMP device to this remote agent becomed gateway 3 in rmm web interface on SNMP device configure the management port number and type (for example 80 http) 4 a connect button appears on SNMP device in rmm 5 clicking the button it opens a piece of software on my pc that opens an http tunnel between remote SNMP device and my local…

    15 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  9. Indicator that a product or expense has been added without having to go INTO the product and expense list.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    87 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  11. When devices throw alerts (i.e. CPU, Memory, Disk I/O, Network Utilization) have the ability to launch a remote Perfmon.exe (or equivalent) session to be able to diagnose issues with a real time view of performance metrics. This might require a custom interface to make it cross platform, but for Windows to Windows, it could be as simple as invoking perfmon.exe for the desired target device.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.

    We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.

    Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…

    18 votes

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  13. Ability to add our own custom fields to invoices so that we can add more information.

    36 votes

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    0 comments  ·  Billing  ·  Admin →
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  14. It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.

    Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.

    42 votes

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    5 comments  ·  Billing  ·  Admin →
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  15. Ability to filter through customers/contracts with billing section of Atera.

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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  16. Ability to add tags to customers and then filter then within the billing side of Atera.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  17. The ability to add custom contract types for different reoccurring billing that needs to be generated when creating batch invoicing.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  18. we do have the problem that we are atera customer since 2016 and started with setup in that times. then there was a breakpoint when atera developed a new time scheme model for it auto profiles.

    now the point is - for reasons that cannot be explained by me - there is not "update button" for a profile which would start with a fresh new scheme for just to enter the desired one again. this is needed!

    and for the next if that will not be developed that we need a tool to swap all assigned it auto profiles means...…

    1 vote

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    0 comments  ·  Admin →
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  19. Create method to email all customers regarding an outage. Outages that comes to mind are Microsoft service outage or Internet outage in a region.
    This method could be use to email all the contacts of a customer or to all customers.

    13 votes

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    1 comment  ·  Customers  ·  Admin →
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  20. Please allow changing from Celsius to Fahrenheit for alert thresholds

    12 votes

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    1 comment  ·  Alerts  ·  Admin →
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