4770 results found
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cpu
I want to expand on the CPU detail reporting feature that is under review. The ability to sort or set triggers based on the generation of CPU in the computer would make it a lot easier to identify the age of a device. being able to have an easy way to pull a report based on workstation age would be a huge help for us identifying an order for PC upgrades.
1 vote -
Allow Acronis backup contracts for client billing
Allow Acronis backup contracts for client billing
29 votes -
Integration with 3rd Party Help Desks such as Mission Control
Mission Control (https://www.missioncontrolnoc.com/) is a North American based help desk and NOC outsourcing service. They currently only support integrations with Syncro and Autotask. We would like to use their services but we don't want to switch to Syncro. It would be extremely helpful it this integration and others were made a priority.
2 votes -
Multiple Script Execution Behavior in IT Automation Profile
Allow multiple scripts in one Automation Profile that are run individually and in order. Current behvior will run all scripts concurrently.
20 votes -
Number of devices per Folder
Indication of the number of devices which are in Folder and reporting of the devices per Folder
31 votes -
Automatic Refresh of Devices page
There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.
27 votes -
A few more items in API
Would like in API that there was a coupling between invoices, contracts and customers.
would be nice to see which contracts / contractID an invoice/invoice line was based on ..
and to have a clientID in the billing information10 votes -
Active AnyDesk session on Device
Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.
9 votes -
An alert in the ticket if someone in the chain removes CC in users
If we have a ticket with 10 people CC, It would be externally helpful if when someone in that chain replays without CC in everyone that an icon appears on the replay or if the replay is a different colour
1 vote -
Integration with Visma Yuki
integration with Visma Yuki
1 vote -
Please add a way to stop Alerts for a whole customer for extended amounts of time
For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.
4 votes -
6 votes
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New Dashboard is Jumpy
Fix the "New" Layout to stop being so jittery.
In the new layout, the options bar at the top of a ticket view disappears unless you scroll up, and in doing so, when it reappears, the entire screen jutters. This never used to exist on the classic layout.
1 vote -
Revised Merge Function
When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.
Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.
11 votes -
Force status refresh
If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.
22 votes -
On the contracts page can we see a product count for contracts where it contains multiple items.
From the contracts page we could do with seeing the product / item count.
3 votes -
Work from Home - remote users can see their password
Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!
3 votes -
personal option how device links should be opend in the browser
add an personal option how clicking onto device names should work. means, i would like to see an option "open in same browser window" and "open in new ribbon" and "open in new browser window".
it is annoying to do a search then click onto a device, do something, go back and search again and the open the next. or everytime remember to open it with a right click in a new ribbon.
this should be sothen used everywhere i can read a device name which is clickable...1 vote -
no search for modell possible
we do need the possibility to search for "modell" in the global search plus advanced search option in the global device list.
we should sometimes do things with a certain type of server and need a list of the same type, but no chance to get one. in the past months we no more did do this because of the lack, but now it becomes more often needed.
so PLEASE just add such a simple thing to the search options. i said this already years ago. but does this thing really need an "idea" or should it be includede out…
2 votes -
Store Windows Event Log Entries
When monitoring the Windows Event Log for events (like Failed Login Attempts), it would be really useful if Atera would retain the events that triggered the alert so we can see them later. Unfortunately, if the alert is triggered and the endpoint goes offline, there's no way to see any detail. Storing this information would really be useful to help diagnose and resolve the issues we're monitoring.
12 votes
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