5050 results found
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Add data to the Products and Expenses report
Data such as SKU, Amount, Price per item, Date
This is crucial for reporting purposes
7 votes -
Can a excluded Patch be removed from the Patch Compliance Reporting. So A practical example is MS released a preview patch this week and I
Can a excluded Patch be removed from the Patch Compliance Reporting.
So A practical example is MS released a preview patch this week and I exclude Preview patches from my customers but in the compliance reports it shows not compliant die to that patch not being installed.
8 votes -
CMD
During the installation phase it would be nice to be able to configure the agent, in order to enable the possibility of having CMD and PowerShell with administrator rights.
1 vote -
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ? Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen an
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ?
Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen angelegt werden soll. Dabei sind aber die Ansprechpartner immer die selben.1 vote -
4 votes
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remove or edit default customization
Being able to remove or edit default customization on tickets, customers, and contacts.
Such as where organizations have certain policies in place and tickets created need to meet these policies.
3 votes -
Alert to notify client contract type when ticket created
Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client1 vote -
Export alerts
Would be great to have a feature to let export alerts, by each device or filtered by type and more.
1 vote -
report self service
Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.
2 votes -
Create Custom Tags
Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.
18 votes -
Device Availability Report
It would be nice to have the ability to run a report device for device up/down over the past X days/months.
12 votes -
Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
23 votes -
Display a notice if a machine or client has a note on their account, kind of like a popup ad
When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.
2 votes -
Work From Home - Wake On Lan implementation
Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.
25 votes -
MFA for Domain Controllers
How do you get Network Discovery to work from a domain controller when Smartcard auth with rotating passwords is enabled?
4 votes -
Automatically assign threshold profile based on operating systems/device type
Automatically assign threshold profile based on operating systems/device type
14 votes -
Include the individual products in reports rather than just the product families
Include the individual products in reports rather than just the product families.
1 vote -
Technician booked time against a ticket
Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
Many Thanks3 votes -
Change the sender and domain for automatic alert Emails
Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.
Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.
3 votes -
Auto-Calculate amount according to ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
3 votes
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