Change the sender and domain for automatic alert Emails
Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.
Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.
3
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Anonymous
shared this idea
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Daniel Laffien
commented
We need to change the FROM just for the alerts and leave the ticket sender as our primary support mail.