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4693 results found

  1. The ability to have several sites for one customer

    Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.

    So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…

    107 votes

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    8 comments  ·  Customers  ·  Admin →
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  2. customers can see the balance of the moneyblock

    2 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  3. automation

    I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  4. exactonline

    Hi
    exactonline.nl is a populair accounting software in NL

    https://support.exactonline.com/community/s/knowledge-base#All-All-HNO-Content-resources-eol-files-homeexactonlinehelpcentre

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. Splashtop connect in PSAtera

    Is it possible to run Splashtop from the PSAtera command line? At the moment I can get agent information from PowerShell but I cannot start remote sessions to customers' pc.

    1 vote

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    1 comment  ·  Agent  ·  Admin →
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  6. Privacy Mode for Clients

    Enable a mode where it will prompt the user to allow a remote connection

    19 votes

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    3 comments  ·  Helpdesk Agent  ·  Admin →
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  7. Kaspersky

    Have Kaspersky AV linked with Atera

    8 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  8. Sent Email tracking

    For Batch billing, having some way to identify if you have sent an Invoice via email would be useful. Right now I have to track separately each invoice number that I have emailed as I email them.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  9. Ability to See Your Calendar In Atera

    Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

    36 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  10. Agent Uninstall Not Removing Device From Portal

    When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.

    Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
    I get that this can be done by not giving local admin but this often just not possible.

    Other RMMs we've used will do a device removal from the…

    15 votes

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    2 comments  ·  Agent  ·  Admin →
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  11. Hide certain contracts from tickets

    Would like to hide certain contracts so for ex. a flat-fee contract is not visible under a customer.

    We use some flat-fee contracts to bill the customer for example a server per month.,

    2 votes

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    0 comments  ·  Roles and Permissions  ·  Admin →
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  12. Color-coded Scheduled tasks dashboard / Calendar

    I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.

    39 votes

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    2 comments  ·  User Interface  ·  Admin →
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  13. Business Central

    Integration to Microsoft Business Central. For example Customers, Invoices and Cost.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  14. Time offset

    Calculate device time difference from current actual time (per time zone). The difference could be in positive and negative minutes that should be visible in devices, reports and alerts.
    Many services do relay on stable time and therefore is it very important for us to see the offset in Atera and even have an alert if difference is more than +/- some minutes.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  15. Assign contact from Ticket Title

    Ability to change the contact with an automation rule.

    Example:
    We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. Retrieve running services on an agent via API

    For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. Patch Dashboard View

    Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.

    61 votes

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    3 comments  ·  Dashboard  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  18. Ticket Adjustments and Scheduling

    We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Device SNMP: Order by OID

    Hi support,

    in Device SNMP type it could be useful to have OID ordered by A-Z instead of randomized.

    36 votes

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    5 comments  ·  Devices  ·  Admin →
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  20. Advanced Search for Particular Customers for Tickets

    Have an advanced search feature where you can search a particular customer for tickets

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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