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4472 results found

  1. Atera's ticketing system would be greatly improved if Atera staff had to use it as their tool to support their clients. This would help this part of their product to mature much more quickly.

    310 votes

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    8 comments  ·  Tickets  ·  Admin →
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  2. New feature dark mode for atera app Android and IOS.

    44 votes

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    3 comments  ·  Mobile App  ·  Admin →
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  3. Add threshold for last reboot time so we can filter wich clients got high uptime.

    588 votes

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    7 comments  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. It would be helpful if AI were integrated into Settings/Knowledge Base it assist in writing out a knowledge base.

    Use our own natural language and it would generate a KB we could work from and tweek for the end user to use.

    63 votes

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    Hey all,

    I am happy to let you know we are working on the easing of creating KB articles using AI!

    We are currently implementing a way for technicians to be able to generate KB articles from tickets, allowing you to document resolutions and share the knowledge from tickets worked on with the entire organization.

    We will be sure to communicate once the feature is out.

    Best,

    Yakov

  5. Veam integration

    155 votes

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  6. I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

    31 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Is there any pipeline to support dark mode.

    16 votes

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  8. Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it

    https://github.com/WAdama/nas_ab_status/commits/master

    The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…

    340 votes

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  9. We should be able to create a tunnel through an atera agent that allows us to administrative access an internal HTTP / HTTPs website for devices like

    • Firewalls
    • Printers
    • Access Points
    • Cameras

    basically anything that you do not want to open up to the world but would like to admin without first logging into a server using splashtop or something else

    42 votes

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    4 comments  ·  Agent  ·  Admin →
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  10. it's very easy to integrate office 365 OAuth2 integration for logins... please do so

    give us the ability to just click the microsoft or google icon at the bottom of the login page... if we are logged into an account that has the same email as a user on the system... waallllaaaaa we log in

    58 votes

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  11. We would like to get an Alert via email when a new Agent has been installed on any of the customers.

    Some Customers install agent by them self therefore we need this notification.

    9 votes

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  12. With the current status of the web interface for the ticketing system + the mobile app (constantly forcing me to sign in, not showing the latest reply on top etc) could the team please consider allow us to interact with the ticketing system via email like many of the popular ticketing systems (e.g. Freshkdesk) do?

    For example, before using Atera I used Spiceworks Ticketing (really showing my age here) and then Freshdesk support after that.

    Both allowed me to do things like e-mail helpdesk@my-msp.com then in the email add a hash-tag command.

    For e.g. if one of my our customers…

    18 votes

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  13. Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.

    Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.

    20 votes

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  14. For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

    As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
    Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

    I'm pretty sure Atera can fulfill this dream ;-)

    https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

    135 votes

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  15. I have some previous experience with Sentinel One through another RMM Platform, and I really liked it. It's a very solid EDR tool, and I'd love to see it offered as an Add On.

    201 votes

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  16. We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.

    16 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  17. Hello Atera Community,

    I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.

    Why Ticket Queues?

    Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.

    Assigning Tickets to Queues

    Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we…

    16 votes

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    3 comments  ·  PSA Tools  ·  Admin →
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  18. Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

    Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

    409 votes

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  19. Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.

    58 votes

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  20. When a technician assigns a ticket to another tech, it would be useful to send a notification that a ticket has been assigned to them. We are struggling with finding a straightforward solution when time-sensitive tickets need to be responded to by another tech quickly because of a lack of notification options.

    68 votes

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    1 comment  ·  Tickets  ·  Admin →
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