Ideas and Feedback

Ideas and Feedback

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  1. The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…

    132 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  2. Timed ticket automations

    I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

    After 48hrs, auto close the ticket

    168 votes

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    21 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    164 votes

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    13 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    235 votes

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    Under Review  ·  32 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Integration with UniFi Cloud

    72 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Custom ticket statuses rather than just 'Open, Pending, Resolved & Closed'

    159 votes

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    13 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. We are only able to place software which are in Chocolatey or HomeBrew in our software bundles.

    We would like to upload customized software to Atera to install on our client's computers via software bundle.

    165 votes

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    7 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  8. This is a standard feature with other RMM's -

    ability to push 3rd party .MSI installation to endpoints. for example - push a VPN agent .msi installation package to group of endpoints or a specific end point.

    Thanks!

    149 votes

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    6 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

    244 votes

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    Under Review  ·  0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  10. It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.

    We'd need below asset management features
    - Setting custom field per device type
    - Allocation devices to new employees
    - Monitoring and submission of assets at the time of employee exit
    - Managing the stock of IT assets
    - Adding a Location Field and an Asset ID field

    If then these fields can be used in the Device views then it…

    56 votes

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    7 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    160 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

    205 votes

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    Under Review  ·  24 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Bitdefender integration.. Need the ability to deploy from within Atera, similar to how Webroot can be.

    151 votes

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    9 comments  ·  Bitdefender  ·  Flag idea as inappropriate…  ·  Admin →

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  14. For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

    If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

    148 votes

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    Planned  ·  7 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  15. By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    149 votes

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    3 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    134 votes

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    8 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. As most helpdesk engineers are working remotely a flag would help to show another user is actively working on the ticket.

    139 votes

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    8 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. 134 votes

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    7 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    140 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Greatly improve search bar engine and search results to provide better experience throught the webapp

    189 votes

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    Planned  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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