5051 results found
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Ticket creation from alerts
Auto create tickets from Alerts.
Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.2 votes -
Consumables
I and my Customers would love a list of their consumables: Paper, ink and Toner
2 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
4 votes -
file size check
we need to check file sizes in a folder
we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)4 votes -
Expenses report in Billing ticket report
Would like to run a report of tickets that have expenses.
2 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
Deeper Integration
I do wish we had some kind of info come into Atera with Acronis and Bitdefnder. As a MSP, we don't like to have too many different portals to get to vital information. But, we understand that sometimes that isn't possible. Also, this is more of a wish than anything. But, I would love to see some kind of API endpoint added for pulling Patch management profile information. We have a monthly schedule that we automate windows updates for our customers. I would like to be able to pull the date and customer assigned to that profile. This way I…
26 votes -
notifications de mises à jour dans le mail
il faut recevoir des notifications dans la boite mail à propos les mises à jour lancées et les scripts exécutés s'ils sont passés avec succès ou non
1 vote -
block contracts show all used hours even when open
Hi, Would like Block Contracts Balance Report to show all hours used even when the ticket is open. Today the balance report only shows hours used when the tickets are closed. Would like to show open tickets time entry's also
4 votes -
Settlement, New batch of invoices
When calling "new batch of invoices", do not start the search directly ("up to 2 minutes"). Waste of the employee's time. Parameters have to be set and searched again each time.
You can save yourself the time!1 vote -
Splashtop notification when logged in
Clients are security conscious, the small splashtop "user has logged in" bottom right corner of the screen often goes unnoticed and clients freak out when the mouse starts moving.
Please allow the splashtop chat or something similar to teamviewer showing that a user is currently logged in to prompt something that we have logged in that's obvious for the user to see.
Currently I've bound a script to a mouse button and manually click chat every time I log in so clients don't get paranoid I can silently log in.14 votes -
gestion temporalité tickets
Il serait intéressant d'avoir une possibilité de gestion temporelle des tickets.
Par exemple, fermet automatiquement les tickets ouvert ou en attente qui n'ont plus eu aucune modification depuis 6 mois.
Ou bien pouvoir se dire, je met ce ticket en attente mais il doit se réouvrir tout seul dans deux semaines pour tel ou tel raison.2 votes -
Apply SNMP template on creation of device
When creating an SNMP template you set the device type to e.g. "switch". Now you would like to add a SNMP device and apply the template. For that you have to manually add the template onto the device.
It would be very helpful when the template would be applied to the SNMP device directly (if equal device types then apply template)
Else I don't get why there is an option to choose "device type" when creating a SNMP template because you can enter a name and description as well.
4 votes -
1 vote
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Change the user that the ticket is held under.
For example, we have a user which regularly forwards tickets to us that are generated from an email forward. But since the ticket is then put against the person we received the forward from, we're unable to email the actual user the ticket should be held against within the ticket.
2 votes -
Expand search for SNMP OIDs
Currently, there is no option to look for SNMP OIDs in the search.
Especially useful when there are some vulnerabilities open (search for firmware)
2 votes -
need on email which devices offline from more than 1 month
we report need on email which devices offline from more than 1 month
3 votes -
Fix File Transfer UI
As with a lot of Atera, widen the scroll bars, at least when the mouse hovers over if not all the time. Also allow the separator between file structure and content to be movable, a few levels deep and all you can see is ...
And, let the right section (contents) be selectable also, its a very clunky UI and needs reworking to be properly usable. Plus have a allow/deny click box per customer (or folder, or device) to allow the use of it.2 votes -
Folder Automation
Create an option to assign devices to folders automatically based on device name, for example, if a device name starts with "example-" then place in folder "example".
This is an extremely powerful way of deploying apps automatically with intune and would be highly beneficial for deploying software packages and windows patches unattended. It would also prevent new devices from being missed and left unpatched.
13 votes
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