4864 results found
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Customer Creation Templates
The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.
3 votes -
Automation Rule that will look for specific status changes
Would like to have automation rule where you can select the change from one status to another, i.e. when the status changes from 'Closed' to 'Open'.
1 vote -
Please allow me to change the timer for "agent did not respond".
I have a remote client with spotty internet, and the Atera agent thinks it's a system down many many times a day. Would be great if the did not respond timer was adjustable, to 8 or even 12 hours. Would save my inbox.
1 vote -
Bulk Assign customer contact
When we have bulk tickets come in from a backup report or AV report it all comes from the same notification email address and set as Unassigned.
Given that Atera won't assign a ticket from the Subject line by a 'Keyword' search feature - which I have seen in other ITSM tools, we should have the option to bulk assign to a customer contact (I use a generic contact for each customer for notifications) so I don't have to go into each ticket and assign said contact to align with the customer.
Much like the Bulk assign technician, we should…2 votes -
1 vote
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Maintenance Currently being performed notice over blank screen
When performing remote work on client computers there are times when the blank screen is very useful however that typically means the client doesn't know what is going on. Many times I have been disconnected because they see a blank screen, no mouse or keyboard (because it is frozen from my end) and so they simply restart the computer. If there were a 'maintenance is currently being performed" styled background that could be created by the admin instead of the blank screen would solve a lot of problems.
4 votes -
Create Custom Threshold Items
Add the ability to create a threshold item such as a Powershell script that can generate alerts based on whatever value the script returns. I have a lot of custom monitoring going on in the RMM program that I am currently using and it will be difficult to figure out how I will continue that monitoring if I choose to make the switch to Atera.
3 votes -
send welcome message to contacts - anytime
Can you create a process to send the 'welcome message' with the portal and password to any new contact - maybe the contact was created through the import process or they can't find the original email with all the information they need to login.
5 votes -
Automatic agent deletion of clients that have not been online for a long time
It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.
2 votes -
Feature - Failed Login Attempts - Configuration
Dear Sir or Madam,
For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.
From how many failed login attempts in which time period should a message be issued.
The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.
With kind regards
3 votes -
Different level subscriptions for individual techs
When the majority of your clients are windows based and a handful are Apple. Allowing the techs that manage the Apple accounts to have a higher subscription than the others. This helps with not having to upgrade all subscriptions.
8 votes -
Integration with Blackberry Cylance PROTECT
Integration with Blackberry Cylance PROTECT
3 votes -
New address line
Unfortunately, the invoice module cannot be used for me:
Almost the complete address is output in one line, which is then cut off because it is far too long.
The information "Federal State" and "State" is not required, the important information "Zip Code" is missing.In order to be able to use the invoice module, I need:
Address1: street - street number
Address2: zip code - cityI wonder why no one has complained about this, isn't that obvious?
2 votes -
Audit Report for All Companies not just one at a time.
I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.
10 votes -
Notification Center
Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.
2 votes -
Customize Snippet
Create your own snippet
5 votes -
Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager22 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Public Notes in ticket - don't send email
Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.
10 votes -
Close with Message
When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.
My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).
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5 votes
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