4751 results found
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Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
7 votes -
Archive Retired Devices
Need to be able to archive or retire a customer.
10 votes -
Customer phone number
need to be able to add more than one phone number to a customer. We manage phone systems.
1 vote -
Ticket to contract type
- Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
2 votes -
Alerts to show exact creation date
Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
2 votes -
Tickets show exact date
Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
10 votes -
Password Management
Admin users should be able to log into their secure portal to see company passwords on file.
2 votes -
Passwords to show on portal
Each password tied to a customer needs an option: "show on customer portal for all users" or "show on customer portal for specific contact groups"
3 votes -
Group Contacts
Add ability to group Contacts ("Admin", "Billing", "Archived" etc)
2 votes -
Automate Acronis usage units
Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.
9 votes -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
Report PDF to e-mail
ability to send automated reports in PDF format to email addresses.
8 votes -
Wake on Lan Automation
Wake on Lan for Updates via Automate
10 votes -
knowledgebase on mobile app
It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.
12 votes -
windows firewall check
Check for enabled Windows Firewall. Should be a simple but very usefull monitor.
7 votes -
Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API43 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Assign Ticket based on devices and not agents
Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.
9 votes -
work from home
in your free trial. This is a must add. being able to make sure this feature works before purchase will allow for quicker prospect purchases. I'm one of those prospects. I need to make sure everything works before I switch. I don't want to purchase then set it up and come to find out it doesn't work for my needs. So I did all that work for nothing
1 vote -
Ability to have a view and/or report that will list all devices that require a reboot.
Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.
5 votes
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