4864 results found
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Report for alerts on specific device with description & amount of alerts
I would like to create a report for devices and alerts. Would like a report that I can show to my client that they’re having X amount of issues with one device and then we can address it based on a, b, c action items.
3 votes -
Alerts in Windows
Would be nice if it was possible to get a Windows Alert when a new ticket gets created.
1 vote -
Improved Software Inventory Report
Please allow simplifying the results from the Software Inventory report such that apps with different versions can be collapsed into a single line.
When I run this report right now, it's very cumbersome to see the apps installed when there can be 10 entries for the same app with varying versions. Being able to simplify this list so I can see plainly what apps are installed on which endpoints without having to mentally or manually collapse these multiple duplicate apps would be very beneficial.
3 votes -
retired
It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.
6 votes -
Purchase Order
We are using Atera for an internal IT team and would like to be able to pay for our service using a purchase Order rather than by credit card.
1 vote -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
AnyDesk - Paste Clipboard as Keystrokes
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…
10 votes -
WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote -
URL Shortener Feature
Offer an option to shorten the URL for any agent installation link. We can do this manually through services such as https://free-url-shortener.rb.gy/ but having the feature integrated would be a welcomed option. Maybe a radio button that says Full URL and one that says Shortened URL. If the client or even one of our technicians has to type it in manually from an email or text message on their phone, this would be extremely helpful!
1 vote -
Knowledge Base Customization
Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.
I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.
7 votes -
Single Sign On (SSO) for Work from Home
We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!
20 votes -
Include NOTES in PRODUCTS report
Please include the Notes in the Products report.
2 votes -
Queue for automation profiles and deletion for offline machines
When deleting an agent or attempting to execute an automation profile (i.e. run scripts) the tasks should go into a queue that will execute when the agent goes back online. There should be an option for a timeout for the tasks in the queue.
When deleting a whole customer agents that were offline at the time end up in the "Unassigned" "customer", which is annoying and requires manual cleanup.
When running scripts with an automation profile (e.g. to get a report) one has to manually schedule the task to catch all the machines online with the profile, otherwise the profile…
1 vote -
SNMP OID Value History
It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID
5 votes -
SNMP Polling Interval
We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.
It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.
20 votes -
Approval process workflows
A major feature for any helpdesk is the ability to create workflows for ticket requests or changes. This can be automatic, so if this is requested, please email this user in contacts for approval, or the approver can be manually selected on the ticket/request ie software install, file share access or new equipment. IT facilitates and implements company/business decisions. Having an approval process would go a long way in helping a company meet ITIL framework requirements.
35 votesHey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see workflows implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
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Compact Ticket View
When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.
10 votes -
Multiple contacts for a single ticket
needing to add multiple contacts for a single ticket rather than having to create separate ticket for each contact. when we have a ticket come in that affects multiple people, we like to avoid having duplicate tickets for the same exact issue which can cause multiple technicians to work on the same issue. old ticketing system had an option for "watch list" which allowed us to enter email addresses (internal or external) so they would all receive the updates from a single ticket. i am aware of the "cc" field but can be difficult to remember to add these email…
19 votes -
Ability to duplicate scripts from "My scripts" for easy editing
The title says it all...
2 votes
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