4687 results found
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Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.22 votes -
Contacts management list
A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.
11 votes -
change company name in tickets
It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.
2 votes -
Ticket email automation
When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.4 votes -
Have agent service notify management server that a shutdown is in progress
Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.
3 votes -
duo
Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other
17 votes -
install printer drivers
A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.
4 votes -
Sage integration
Accounting integration with Sage
14 votes -
Mulit Monitor Support is needed Client need it now
Atera Mulit Monitor Support is needed Client need it now.
4 votes -
Execute Visual Basic Scripts Remotely
Not sure if this is the correct category.
My request is simple, expand on the Scripts section to add VBS. Maybe there is a simple reason why it is not there but I have this slick Printer Install Script that I can run with VBS and it would be great if I could simply execute it like I do the others. (ps1, bat, exe, etc.)
Thank you
1 vote -
Report for alerts on specific device with description & amount of alerts
I would like to create a report for devices and alerts. Would like a report that I can show to my client that they’re having X amount of issues with one device and then we can address it based on a, b, c action items.
3 votes -
Alerts in Windows
Would be nice if it was possible to get a Windows Alert when a new ticket gets created.
2 votes -
retired
It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.
6 votes -
Purchase Order
We are using Atera for an internal IT team and would like to be able to pay for our service using a purchase Order rather than by credit card.
1 vote -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
AnyDesk - Paste Clipboard as Keystrokes
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…
10 votes -
WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote -
URL Shortener Feature
Offer an option to shorten the URL for any agent installation link. We can do this manually through services such as https://free-url-shortener.rb.gy/ but having the feature integrated would be a welcomed option. Maybe a radio button that says Full URL and one that says Shortened URL. If the client or even one of our technicians has to type it in manually from an email or text message on their phone, this would be extremely helpful!
1 vote -
Knowledge Base Customization
Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.
I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.
7 votes
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