4988 results found
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What's New On Your Network - weekly report
I like the feature present in Spiceworks that sends a weekly report about what's new on the network in form of a resumee sent by email about newly installed software on machines (very useful and sometimes alerting), multiple instances of antiviruses on the same machine, antions needed on some network devices (eg printers).
(I'm unsure if it's already present in Atera)7 votes -
Remove Item or Add New item to Multiple or all Thresholds at one time
Just as the tile reads it would be really really helpful to be able to remove items or add new ones to all or multiple thresholds at once.
I actually just came across myself having to go to each and every threshold to remove a singe service check from each one. Very time consuming.
Not to mention adding a new check to all or just some and maybe having a check with settings that have to be duplicated each and every time for every threshold.
I think this is a must have to make our workflow productive. The way it…
3 votes -
Customize interval for Threshold exceed alerts
Customized interval for Threshold exceeded alerts as with current setting it will send emails in every 10 minutes if a threshold exceeded and which can create floods of emails with such notifications .
Looking for an option to increase this time from 10 minutes to a higher value or to have a customize option to increase this value
2 votes -
Atera agent to not include remote access softwares
Most of my customers do not want to have remote access software installed on their servers and computers (Splashtop, screenconnect, etc..), so I ended up not installing the monitoring agent because I have no other choice.
We need the monitoring agent installed without the remote access software. Is there a way we can build our own agent?
Pls help.3 votes -
Integration with Inty (Similar to Giacom). Or 365 licences are provided by one or other of these two companies.
Api exists from inty, 365 and other inventories could populate into the client in Atera.
1 vote -
Windows Microsoft Store Updates
There seems to be a issue with MS Store downloading and installing updates automatically. I have to remote access each users machine, open the Store, select Library, then Get Updates for the majority of the apps on the machine to receive their updates. I have followed all of Microsoft's how-to-guides on how to resolve this issue, but it still persists.
I would like to see something in IT Automation or Agent function that includes scans for, validates, downloads, installs, and verifies installation for MS Store updates. It would be excellent if it could reference current CVEs during it's scan to…
4 votes -
My Tickets view
It would be nice to have the ability.. or if it came out of the box, to have a view in tickets called My tickets so that technicians can see a list of all the tickets they are assigned to...instead of creating a view for each tech.
3 votes -
General Sorting of Lists
We need to be able to sort all of the different lists that get created.
This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.
Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…
6 votes -
GPI link
For tickets: GPI system. When a ticket opens up, a GPI link is added and it will bring up all the information about the customer. Makes the work easier. It brings up all the info such as software, windows,
1 vote -
Patch Managment - button for hiding updates
need button for hiding an update in Patch Managment
3 votes -
Add filter to select ALL customers at once
Currently, in the "Agents" section we cannot select ALL customers when specifing setting filters. Sometimes we need to select all customers EXCEPT some of them and this is not possible.
So, add an option to select ALL customers4 votes -
Email Append to Ticket
Email Append Feature: Allow the ability to send an email that is out-of-band to append to an existing ticket. Sometimes users or vendor will send updates that are not part of the ticket thread that we need to include into the history of the ticket. By forwarding the email with the standard convention in the subject with something like #TicketNumber it could append the ticket with the email contents.
UPDATE: By forwarding a ticket to Atera with "Fw:" in the subject it will automatically create a new ticket with the forwarded contact user's information. Also, using "[#<ticketnumber>] will append to…
2 votes -
technician log on/off hours
It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.
3 votes -
SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Download Sections
Download section in Portal with same features as KnowledgeBase.. Posts in download could be externals for now.. later integration to OneDrive, DropBox, etc.. Option for "For internal use only (Hides downloads from customers)" just same as Knowledgebase"..
4 votes -
Export invoice batch to PDF
Export invoice batch to PDF. Now we have to open each invoice and select 'create PDF'. We want to select multiple invoices at one and export to PDF. Or trough Export invoices screen.
4 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
5 votes -
microsoft licensing- Windows Embedded Standard
When pulling a report on Microsoft licensing, not all licenses are found. "Windows Embedded" OSs are not included in the report if they don't have a version number. It would be useful to see all licenses, even if they don't have a version number.
4 votes -
Alert notifications
Need the ability to upload a new sound for alert notifications.
6 votes -
seim integration
with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues
2 votes
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