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5047 results found

  1. I wonder if and how I can know easily what agents have bee added recently.

    5 votes

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    1 comment  ·  Devices  ·  Admin →
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  2. It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.

    2 votes

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  4. Huge security risk to only have a singly read/write API key - I see there are suggestions for separate read/write one but realistically we should be generating keys per app and have the option to limit the scope to specific features or customers.

    The API key gets transferred in the clear on PowerShell scripts to a customer device - so there really needs to be some improvements in this area.

    53 votes

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    3 comments  ·  Security  ·  Admin →
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  5. To be able to add a hyperlink to a picture in our Personal Ticket Signature

    3 votes

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    1 comment  ·  Admin →
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  6. Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.

    23 votes

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    0 comments  ·  Alerts  ·  Admin →
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  8. SNMP Überwachung
    SNMP TRAP Integration

    7 votes

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  9. A certificate or button to present that we are professional users. For our and your marketing (company paper, website,..)

    1 vote

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    1 comment  ·  Admin →
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  10. I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface

    2 votes

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  14. The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.

    21 votes

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    1 comment  ·  Security  ·  Admin →
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  15. I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.

    2 votes

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  16. It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Ability to install one or more updates to multiple devices or groups (folders) at once

    4 votes

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  18. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  19. Auto create tickets from Alerts.
    Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. I and my Customers would love a list of their consumables: Paper, ink and Toner

    2 votes

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