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5040 results found

  1. Tray icon have the ability to send ticket requests to an email address for those that don't use the ticketing from Atera.

    Also

    The Ability to not have to register to be able to use the Tray icon, not all customers want to do this and even when they do it only tags into Atera ticketing system

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Possibility to open device remote powershell as the user, who is currently logged on to the device. Useful for getting list of shared printer or network drives, which are connected to the user profile.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Lets say, that i run a PS script on 60 devices and would like to collect the output of the script for each device. Then i navigate to Recent Processes view and under the script related process click on each device one by one to copy the output. This could be improved.

    1 vote

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  4. Remove unwanted info, change info, remove boxy outline, create an option for "LIST". Currently in full screen I can only see 7 devices. It would be nice to have a clean list sortable by "customer" or "OS" or a myriad of other useful things. Ability to collapse "views"

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Ability to set roles for viewing the Activity Log instead of providing full admin access or not. Currently if a user is not granted full admin access, they will not be able to view the activity log.

    6 votes

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  6. It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Ticket Closed
    Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
    "Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempo

    Grazie
    Mast Technology

    1 vote

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  8. It would be nice if we could change the default number of tickets displayed from 20.
    I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.

    6 votes

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  9. Allow for process monitoring only when a user is logged in.

    Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.

    2 votes

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    1 comment  ·  Alerts  ·  Admin →
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  10. When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].

    When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.

    Can you please fix this?

    Thank you!

    3 votes

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  11. If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.

    We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.

    Even if we say it in the 15 interval, problem is if…

    3 votes

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  12. Similar to other reboot requests, I would like to reboot at a given time only after a patch install. For instance, a workstation would reboot at 3:00 am only after a patch requiring a reboot was installed. Kaseya has this feature and it’s something really miss.

    14 votes

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  13. zoom into the ticket detail from the report

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. It would be great if you could define in the settings when the device should start on weekdays, then you could make the updates at this time, for example, and you could turn on the devices controlled for the customer schedule, which would help many customers.

    5 votes

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  15. I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.

    2 votes

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  16. Pouvoir intégrer l'enquête de satisfaction à l'email informant que le ticket a été clôturé et non dans un email séparé.

    1 vote

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  17. It would be great to have a "To Do" or list of actions to complete before a ticket is marked as "Resolved" or "Closed". This is specially good for those "planned tickets" which we must resolve from time to time and we need to complete certain tasks, like "Backup VMs, Patch all Servers, Audit Security Alerts". The To Do list should be part of the ticket and the ticket should not be able to be marked as completed or resolved until all the tasks are resolved.

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  18. Meraki Dashboard/Device-Stats integration would be great

    12 votes

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  19. Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices

    Some use-cases: device is in reboot-loop or device is in maintenance

    22 votes

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    1 comment  ·  Alerts  ·  Admin →
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  20. Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well as patch management…

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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