4693 results found
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Ability to monitor user profile disk
Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts
2 votes -
connection agent that is easier
a connection agent that is easier for the user to find and that displays information so that the user can tell the technician what his equipment is in the event that he does not have the equipment related to a contact
2 votes -
Multiple devices per contact
Create contact and assign multiple devices to that contact
140 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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Creating a client with several subclients inside
Creating a client with several subclients inside
2 votes -
Exporting a list of multiple devices with specs and more
Would be a good idea if we could export a list of devices from multiple companies to an Excel sheet and include the specs and last contact date and Ram - Disk - and OS type/info
3 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes -
Device Metrics
Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.
21 votes -
Archive Retired Devices
Need to be able to archive or retire a customer.
9 votes -
Customer phone number
need to be able to add more than one phone number to a customer. We manage phone systems.
1 vote -
Ticket to contract type
- Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
2 votes -
Alerts to show exact creation date
Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
2 votes -
Tickets show exact date
Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
9 votes -
Password Management
Admin users should be able to log into their secure portal to see company passwords on file.
2 votes -
Passwords to show on portal
Each password tied to a customer needs an option: "show on customer portal for all users" or "show on customer portal for specific contact groups"
3 votes -
Group Contacts
Add ability to group Contacts ("Admin", "Billing", "Archived" etc)
2 votes -
Automate Acronis usage units
Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.
8 votes -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
Report PDF to e-mail
ability to send automated reports in PDF format to email addresses.
8 votes -
Wake on Lan Automation
Wake on Lan for Updates via Automate
8 votes -
knowledgebase on mobile app
It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.
12 votes
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