5047 results found
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Helpdesk Agent for Mac OS
There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.
19 votes -
agen
Baixar todos os clientes ativos na plataforma em PDF
1 vote -
Dashboard - Tickets closed per technician
Hi Atera Support,
Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
This helps my team to be more competitive and also ensures who is being the most productive technician.
Kind Regards7 votes -
Integration Trendmicro Worry Free MSP Solution
Integration von Trendmicro Worry Free MSP Solutions
- Rollout Antivirus on Clients and Server
- Monitoring Trendmicro Events in Atera11 votes -
Develop Atera better rather than suggesting feature updates that get ignored
I’ve been an Atera Customer for a few years now and I’m still getting frustrated with the lack of progress with the development of Atera.
I get sick of finding an issue with Atera and then being told to log it as a feature request when its obviously a development oversite.
The basics that your opposition does is a feature request for Atera.
So can we all vote on a feature request for Atera to start to get their act into gear.5 votes -
Hard disk Usage
Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.
2 votes -
SNMP given by Atera directly
SNMP library given by Atera directly instead of going and searching for it online
9 votes -
Public URLs
For network monitoring, we can create multiple types of network. Issue is that you need an Atera agent . Would be good to not necessarily need a connected agent because it's the Atera agent to monitor urls that are public and that are not in company networks.
1 vote -
Increased API functionality
I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.
25 votes -
Time sheet including in ticket communication so customers can view the work!
Time sheet should be in ticket for customer to read !!
Now the customer have to guess what kind of work we've done for them.
Or wait until we make a report. The actual work done should be in the ticket for the customer to read! Just as part of the conversation.4 votes -
Pull Customer Rank via API
Currently you can set a customer rank in the GUI, but this rank does not appear when pulling that customer via the API
4 votes -
Ability to select Source = API for ticket automations
I feel like I'm the only one that ever uses the Atera API because I constantly find it lacking or half baked into the entire system.
The ability to create a new ticket via the API works as intended. However, currently you cannot do any ticket automation relating to the Ticket Source = Api.
The functionality is there in the back end, because when the ticket is created via the API, the ticket DOES in fact have the attribute of [TicketSource] => Api.
You simply cannot select Api as an option in the GUI for Ticket Automations.
Chat revealed this…2 votes -
There is a need for Record Bulk Update and Realignment
I have a large client with several hundred contacts. They have changed their email domain. We need a way to modify records in bulk. We also need a way to realign records. For example, we could use AD Sync to create new contacts with correct email addresses. However, we can't delete the old contact without losing the ticket history. The same is true when a technician gets a new email address.
2 votes -
Tray icon changes
Tray icon have the ability to send ticket requests to an email address for those that don't use the ticketing from Atera.
Also
The Ability to not have to register to be able to use the Tray icon, not all customers want to do this and even when they do it only tags into Atera ticketing system
2 votes -
Possibility to open device remote powershell as currently logged on user
Possibility to open device remote powershell as the user, who is currently logged on to the device. Useful for getting list of shared printer or network drives, which are connected to the user profile.
2 votes -
Collect script outputs into CSV or some other kind of report
Lets say, that i run a PS script on 60 devices and would like to collect the output of the script for each device. Then i navigate to Recent Processes view and under the script related process click on each device one by one to copy the output. This could be improved.
1 vote -
Allow customization of device view
Remove unwanted info, change info, remove boxy outline, create an option for "LIST". Currently in full screen I can only see 7 devices. It would be nice to have a clean list sortable by "customer" or "OS" or a myriad of other useful things. Ability to collapse "views"
4 votes -
Activity Log
Ability to set roles for viewing the Activity Log instead of providing full admin access or not. Currently if a user is not granted full admin access, they will not be able to view the activity log.
6 votes -
Scheduled Tickets Filter or Search Option
It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through
9 votes -
Ticket "close" in customer portal
Ticket Closed
Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
"Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempoGrazie
Mast Technology1 vote
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