5048 results found
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Bulk update customers
When a device was enrolled into Atera, I want to bulk update the customer.
5 votes -
http/s Monitoring and if it fails not only inform, allow to connect to a PC and restart Service or reboot
Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device
1 vote -
Add ability to delete tickets through ticket automation
Add the feature to delete certain tickets through ticket automation based on certain automation rules.
3 votes -
Data Monitoring
There is a need to monitor network usage and what applications or URL's are using the data/bandwidth
2 votes -
Filter devices for those that don't have a relationship with a contact
I'd like to be able to filter devices to find those that don't yet have a relationship with a user so that I can assign them.
2 votes -
multiple software bundles
I think the ability to select multiple software bundles within the Patch Management & IT Automation profiles would be extremely useful for setting up different departments of a company (i.e. select a base essentials and software development bundle for a software engineer)
4 votes -
Show next scheduled touch date when viewing list of tickets
When viewing the list of tickets, it would be very helpful to see that next scheduled touch date. That in conjunction with the activity status would make the "Tickets" view much more usable.
2 votes -
assign default technician
It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified
7 votes -
Link tickets to devices for hardware issue history
Tickets should be linked to either users or hardware or both. Without this, your ticketing system is a glorified TO-DO list.
Linking hardware to a ticket gives the device list a history of issues that the tech can use to further troubleshoot.
PC has had multiple issues with NIC? Now I can see that.
User has had multiple tickets for "how to do XYZ" (ore created user errors) Now I can see that.RELATIONSHIPS are the key to a database. Not the rows themselves!
5 votes -
Alert renotification at custom time intervals until alert is cleared
Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.
Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.
3 votes -
DISPLAY TICKET DATE ON PRODUCT REPORTS
We would like to see the date that the ticket was created in product reports as well. So far I only see dates on timesheet reports.
2 votes -
Add the ability to email a Knowledgebase Article to user in TIcket and Device.
I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.
13 votes -
DNS Filter
DNS Filter: content filtering service.
9 votes -
1 vote
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Desktop App Console
How about making a console app, displays view same as browser dashboard but easier to navigate. With plus functionalities as minimize to tray and messenger apps integration
6 votes -
Connect Work From Home on o365 as app
Connect The Client via app-launcher on the Customer MS365, like Windows 365.
2 votes -
Custom Fields Wishlist - Compiled from my ideas and others.
There are a lot of good ideas for the custom fields. But, I want to add my 2 cents also.
When filtering devices, we should be able to filter by custom field from the above level. i.e. devices should be able to be filtered by a custom field from the associated customer.
Add Custom field filtering to the customer level.
Need to add new custom field types: image, textarea, and hidden. I don't need to SEE all of the info on my customer or device screen. (make sure I can still edit it though)
It would be neat to have…
5 votes -
SLA Customisation
I would like the ability to change the headings for my SLA's so that they match the terminology used in my internal policies... i.e. Critical, High, Medium, Low and Service Request. This would be hugely beneficial to me.
36 votes -
Add Connect for device end points that are not computers.
For computers listed in Devices, you can currently "Connect" using Splashtop, Any Desk, TeamViewer, etc. But for devices that are not computers it's useless. Instead, you should add the ability to connect via HTTP, HTTPS, FTP, TELNET. The HTTP and HTTPS are really important to remotely manage printers, routers, switches, etc. Would just need to proxy the input/output through the agent.
4 votes -
Filtering Idea: By Urgency
Ability to filter by Urgency.
1 vote
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