4879 results found
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Multiple Alert for the Servers
Received alerts every 10 minutes if problem hasn't been resolve.
1 vote -
billing export with more informations
When exporting invoices, the billing period should also be exported. You can see this on the screen/imdashboard. It is essential for further processing.
6 votes -
Allow to install local windows updates manually
It is just a shame that Atera cannot add an option to let install Windows updates manually if wanted by users. They added features into automation profile for "disable" and "enable" but no other..
1 vote -
Mobile app need some features and more of iconic displayed on it
The Mobile App suppose to have more of iconic than the way it is and a little bit darker background and more of better feature i think that will be awsome
2 votes -
Work From Home: error said verification expired, but endpoing was offline
One of our users was recieving the following error when attempting to log into their office computer from home with Atera - Work From Home.
"Verification expired/mismatched, please try again"
The actual problem ended up being that the office computer was off[line]. Is it possible for there to be an exception to catch the computer offline or to change the message if that's the exception? The error is misleading and led to unnecessary troubleshooting that could have been avoided had the actual cause of the error been accurate?
4 votes -
Customizable Service Forms for Mobile App
Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.
9 votes -
iPadOS support
We absolutely need a Generic Asset Management feature that allows support for iOS devices (iPad/iPhone etc) since the Generic device feature is not suitable. Remote support would be great as well but not a necessity.
34 votes -
Lock or freeze the ticket buttons at top of the ticket window.
Lock or freeze the ticket buttons at top of the ticket window.
When working with a long-standing ticket, a lot of scrolling is required to read the conversation history. It would be very help to then not have to scroll back to the top of the window to navigate to the agent or add a reply or note to the ticket.
If the six buttons at the top of the ticket window were locked in place, or in a banner at the top of the page, it would make navigation much easier.
7 votes -
Run the profile on newly installed agents
Automation profile and "Run profile on newly installed agents" function.
It is very important that the profiles can be queued and the next one will not start working until the previous one has finished.3 votes -
Plain Text Support
Add support for receiving emails in plain text format that are turned into help desk tickets. Currently only RTF and HTML are supported. Alerts from servers are generally sent over in Plain Text for info purposes.
9 votes -
homebrew
make it so homebrew will actually install apps from homebrew. Currently do to atera implementation of homebrew majority of apps will not install making it useless. Need to follow homebrew implementation correctly so apps are able to install successfully. of about 30 apps we have tried only 2 where able to actually install.
2 votes -
ticket automation
Ability to duplicate existing ticket automation rules. Since we can't have an and or type setup the need to create 1 rule per customer so that the new ticket email gets to the correct technician/s that handles that client is time consuming and the ability to copy one already setup and working and just tweak would save time.
4 votes -
Delay Sending of Response
Hi,
It would be helpful to have an option to delay the reply to a ticket. So that you can compose the reply but set it to send at time /date of your choosing. Similar to that Outlook's delayed send.
Thanks
7 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Having multiple phone numbers in the ticket systems
There are three fields where we can add phone numbers to client info.
But in the requester info we can only find 1 field.
It is more efficient if we have all fields with the requester info.
If we don't have it, I always have to go back to client info to find out the data.
Please fill in all phone fields in the requester info6 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
The ability to import technician timesheets into QuickBooks and allow editing the fields.
Have the ability to customize the technician time/ticket entries in Atera and export that information directly into QuickBooks.
5 votes -
The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
Threshold profile to check low usage
threshold warning when Network Bandwidth / cpu usage / memory usage goes below a set threshold and not only when it goes above said threshold.
for devices that are meant to be constantly running and we need to be alerted if they crash to go in and solve the issue.
2 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Reports export to PDF in Landscape
The ability to export reports in Landscape view. Especially, timesheets and block hours.
3 votes -
Restart In Progress
When running down the device list and doing manual reboots it would be really helpful having the Reboot Status known, if you manually already sent the Restart request (Clicked Restart) maybe the Reboot Needed can change to Restart Sent or something like that. Knowing if I already clicked restart on a specific machine is big!! Please Please Please!!! Thanks!!
7 votes -
Reboot
it will be great to have
Last Reboot Timeoption on advance filter14 votes
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